Select a common complaint from the dropdown, or search 311 for your specific complaint.
Check the status of an existing 311 Service Request
You can check the status of your Service Request
using your confirmation number. Most confirmation numbers
begin with C1-1 and you should enter them using the format
C1-1-XXXXXXXXX. If your confirmation number does not begin
with C1-1, enter it without spaces or dashes.
Can I change or cancel my Service Request?
No, once you submit your Service Request, you
cannot change or cancel it. You can submit a new Service
Request with updated or corrected information.
What if I get a Service Request Not Found message?
Try again later. It may take several hours for
your status to be available. If you cannot get your status
online, call 311.
What if I am not satisfied with my Service Request
status or the agency’s response?
You can contact the agency directly through their website. Go to the Agencies list under NYC Resources to find links to agency websites.