Customer Use Policy
New York City engages customers through many digital outlets, including NYC.gov and 311 Online. Communicating with the City through social media further enables customers to contact the City in a direct and meaningful way.
Please be aware that when engaging with the City of New York over social media, you are agreeing to the following:
Commenting on an NYC Social Media Site
New York City agencies share information, images and video with the public through external social media websites. Comments made by the public to these sites are reviewed and, while comments will not be edited by City personnel, a comment may be deleted if it violates the comment policy described here.
Users are welcome to submit or post content, including photographs and videos, to an official New York City site where the agency allows users to post content, the content meets the standards articulated in this Customer Use Policy and pertains to the subject of the social media site. Users may only post their own, original content. Reproduced or borrowed content that reasonably appears to violate third party rights will be deleted.
To request a reasonable accommodation when accessing New York City social media sites, please contact the Mayor's Office of Disabilities by calling 212-788-6721.
Questions or Concerns
Questions or concerns regarding New York City's social media activity, the City's social media policy and/or this Customer Use Policy should be submitted online.