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Customer Assistance Programs

DEP has a number of assistance and outreach programs, including community meetings, assistance programs, special incentives, and useful brochures.

Home Water Assistance Program
Qualified one- to four- family homeowners who received the Home Energy Assistance Program Regular Heating Benefit for the 2015-2016 heating season, the Senior Citizen Homeowners’ Exemption as of June 2016, or the Disabled Homeowners’ Exemption as of June 2016, received a non-refundable credit of $115.89 on June 28, 2017. The program was expanded to include Enhanced School Tax Relief participants with incomes less than $50,000 as of Tax Year 2016. Qualified homeowners will receive a non-refundable credit of $115.89 by early 2018.
Learn more

Multi-family Water Assistance Program
Qualified Housing Preservation and Development or Housing Development Corporation-assisted affordable multi-family housing projects can receive a $250 credit per residential unit on their water and sewer bill(s) on a first-come, first-served basis. Enrollment is limited.
Learn more


Water Debt Assistance Program
Water Debt Assistance Program is a new initiative that will temporarily relieve qualified homeowners who are at risk of mortgage foreclosure of past-due water and sewer debt.
Multi Family Homeowners

Free Home Water Conservation Kits
Free water saving kits are currently available to private homeowners and individual apartment tenants who live in New York City.
Home Water Conservation Kit Application

Customer Outreach

Customer Outreach Meetings

Lien Sale Outreach Calendar

Leak Forgiveness Program
Leak Forgiveness Program FAQs

New Payment Options
Water Charges