Private Homeowner Resources

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CityPay

Pay online for City services, bills, and fees.

Co-Op or Condo Complaint

Make a complaint about a co-op or condo apartment.

Commercial Vehicle Parked in Residential Driveway

Report a commercial vehicle parked in a residential driveway or lot.

Endorsement of Insurance and FEMA Claim Checks

Get information on how to have a third party insurance or FEMA claim checks endorsed by HPD.

Foreclosure Prevention Information and Assistance

Get information and assistance with housing and legal counseling if you are a homeowner concerned about foreclosure.

Home Loan Information for Seniors

Get information about home loans for low and moderate income seniors.

Home Ownership Kit

Get a kit to guide you through the process of becoming a homeowner.

HomeBase Program to Prevent Becoming Homeless

Get information about the HomeBase homelessness prevention program.

Housing Mobility Program

Assistance for NYC homeowners who are unable to stay in their homes.

Housing Options for Seniors

Get information about housing options for seniors, including nursing and adult homes, assisted living, enriched housing, and roommate matching assistance.

Hurricane Sandy Home Repair for Low Income Homeowners

Information about a home repair program for low-income homeowners affected by Hurricane Sandy.

Lease or Sell Real Estate to the City

Get information about how landlords and property owners can sell or lease property to the City.

Light from Parking Lot Complaint

Report bright lights from a parking lot shining into an apartment or building.

Mortgage Assistance Program Loans

Get information about the Mortgage Assistance Program.

Noise from Air Conditioner or Ventilation Equipment

Report noise from an air conditioner, ventilation equipment, or exhaust device.

Noise from House of Worship

Report noise from inside a house of worship.

Noise from Lawn Care Equipment

Report noise from lawn care equipment.

Noise from Neighbor

Report a noisy neighbor.

Notice of Recorded Document Program

Get information about the Notice of Recorded Document Program

Property Tax Assessment Information

Get information about the notice of property value (NOPV).

Property Tax Exemption and Abatement Information

Learn about a property tax exemption or abatement for special populations.

Repair Loan Programs for Small Homes and Apartment Buildings

Get information about grants and low-interest renovation loans for building owners.

Residential Property Tax Information Guides

Information on New York City Tax Class 1 and Tax Class 2 property values and the property tax process.

Vacate Order Information for Building Structures Damaged by Hurricane Sandy

Get vacate order information for properties affected by Hurricane Sandy.

Vacate Order Information or Complaint

Get information about a vacate order or report failure to vacate.

Vehicle Blocking Driveway Complaint

Report a driveway blocked by a vehicle.


Air Conditioner Installation Guidelines

Guidelines for installing a window air conditioner.

Deck or Porch Permit

Apply for a permit to construct or alter a deck or porch.

Demolition of Buildings with Irreparable Damage Caused by Hurricane Sandy

Get information about the demolition of buildings with irreparable damage caused by Hurricane Sandy.

Environmental Control Board Violation Information

Get information about how to respond to or pay an ECB violation, check status, reschedule a hearing or get a copy of the violation.

Expedited Sidewalk Repair Program

Get your sidewalk repaired in Queens.

Fence Permit

Apply for a permit to build or install a fence.

Garage or Driveway Permit

Apply for a permit to construct or alter a garage or driveway.

Graffiti Report from Building Owner

Report graffiti on a building you own.

Home Improvement Guide

Get a guide to working with home improvement contractors.

Home Repair Assistance for Seniors

Get help with home repairs for low and moderate income seniors.

Inspection for Building Structures Damaged by Hurricane Sandy

Request an inspection of a building structure with significant structural damage caused by Hurricane Sandy.

Large Planter Permit

Apply for a permit to install a planter larger than 2 feet by 2 feet on your property.

Lead Paint Information or Complaint

Learn about removing lead paint. Report lead paint or peeling paint in a residential building.

Mold Treatment Program for Sandy Victims

Information about mold treatment services for eligible homeowners and renters in Brooklyn, Queens, and Staten Island.

New Sidewalk Installation Information

Get information about installing a sidewalk in a place where a sidewalk has never been built.

Re-Inspection for Building Structures Damaged by Hurricane Sandy

Owners can request a re-inspection after hazardous conditions have been corrected.

Revocable Consent Application

Apply for permission to install or maintain a structure affecting the street or sidewalk.

Sidewalk Cleaning Enforcement Information or Sticker Request

Get information about when summonses may be issued for dirty sidewalks and gutters. Request a sticker listing enforcement hours.

Sidewalk Information or Complaint

Get information about sidewalk maintenance or report a sidewalk condition.

Sidewalk Repair Payment Plan Request

Request a payment plan for sidewalk repairs billed by the City.

Sidewalk Repair Protest

Report a problem with a sidewalk that the City repaired.

Sidewalk Valve Cover Information

Get information about a missing or damaged sidewalk valve cover.

Sidewalk Violation Information and Removal

Get information about sidewalk violations, request a sidewalk inspection, or get a violation removed or dismissed.

Trees and Sidewalks Repair Program Information

Get information about a program to repair qualifying sidewalks severely damaged by curbside tree roots in front of one, two, and three family homes.


Automated Water Meter Readings Online

Information about viewing automated water meter readings online.

Cable Company Overcharging Complaint

Report overcharging by a cable company.

Cable or Satellite Television Complaint

Report a problem with cable or satellite television. Check the status of a cable television complaint.

Cell Phone Coverage Information or Complaint

Get information or make a complaint about cell phone coverage.

Cell Phone Number Portability

Get information about the law that requires cell phone service providers to allow customers to keep their phone number when changing carriers.

Cell Phone Purchase Complaint

Make a complaint about the purchase of a cell phone.

Cell Phone Service Provider Complaint

Make a consumer complaint about cell phone service.

Clean Heat Program

Information about the City's Clean Heat Program.

Electric Utilities Customer Service Request

Get billing and meter information for City electrical utilities.

Electrical Complaint or Power Outage

Report an electrical complaint, a power outage, or blackout.

File Con Edison Power Outage Claim

Get information about how to file a claim with Con Edison to get money back for food or medicine spoiled during a power outage.

Gas Utilities Customer Service Request

Get answers to questions about gas bills from City utilities.

Heat and Utility Bill Assistance

Get help paying household utility and heating bills. Get information about the Home Energy Assistance Program (HEAP).

Heat or Hot Water Complaint

Make a complaint about a building that is too cold, overheated, or has no hot water.

Home Heating Oil Company Complaint

Make a complaint about a home heating oil business imposing illegal credit terms, issuing an improper contract or receipt, or shortchanging the amount of oil dispensed.

Home Oil or Chemical Spill

Get assistance with an oil or chemical spill within your home or backyard.

Hurricane Sandy Water Bill Review

Request a review of your water bill for property that was severely damaged or destroyed in Hurricane Sandy.

Painting Street or Sidewalk for Water Shut-Off

Get information about painted marks on streets and curbs indicating upcoming water shut-off.

Phone Bill Complaint

Make a complaint about invalid or unexplained charges on a phone bill.

Planned Water Shutdown Information

Get information about scheduled water main shutdowns and water disruptions.

Residential Sprinkler System Test Information

Get information about residential sprinkler system testing.

Restore Electricity to Buildings Affected by Hurricane Sandy

Get information on how to restore electricity to your building.

Restore Gas to Buildings Affected by Hurricane Sandy

Get information on how to restore gas to your building.

Verizon City-Wide Cable TV Franchise Information

Get information about the New York City Verizon FiOS citywide Cable TV Video Franchise.

Verizon Information and Assistance

Get information and assistance with Verizon services and programs.

Water and Sewer Bill

Get information about water and sewer bills, including payment and dispute information.

Water and Sewer Bill Increase Complaint

Make a complaint about the recent water and sewer rate increase.

Water and Sewer Rate Information

Get information about water and sewer bill rate increases.

Water and Sewer Service Line Protection Program

A voluntary program that covers the cost of water and sewer line repairs.

Water Complaint

Report no water, no hot water, only scalding hot water, or poor water quality or pressure.

Water Drain Clogged

Report a clogged water drain or pipe.

Water Leak Notification Program

Sign up for notification of possible water leaks on your property.

Water Meter Complaint

Report a water meter that is broken, leaking, frozen, missing, or stolen.

Water Meter Information

Get information about water meter installation, replacement, and operation.

Water Meter Inspector Information or Complaint

Get information about how to identify a legitimate water meter inspector. Report suspicious activities or impersonation of an inspector.

Water Service Activation Information

Get information about activating water service.

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