Tenant Resources

FAQs
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7A Building Complaint

Report a maintenance problem in a 7A building.

Abandoned Apartment

Make a complaint about an abandoned apartment unit in a building managed by HPD.

Air Conditioner Installation Guidelines

Guidelines for installing a window air conditioner.

Alternative Enforcement Program (AEP) Information

Get information about a program that helps correct housing maintenance problems in distressed multiple dwellings.

Dead or Absentee Landlord

Get ownership information for your building.

Demolition of Buildings with Irreparable Damage Caused by Hurricane Sandy

Get information about the demolition of buildings with irreparable damage caused by Hurricane Sandy.

Elevator or Escalator Complaint

Report a problem with an elevator or escalator.

Environmental Control Board Violation Information

Get information about how to respond to or pay an ECB violation, check status, reschedule a hearing or get a copy of the violation.

Eviction Prevention Assistance

Get help for people who are at risk of being evicted.

Fair Housing Information

Get information about housing discrimination and dispute resolution.

Garbage, Recycling, or Organics Storage Complaint

Make a complaint about garbage or recycling stored or put out incorrectly.

HomeBase Program to Prevent Becoming Homeless

Get information about the HomeBase homelessness prevention program.

Housing Court and Tenant-Landlord Dispute Information

Get information about landlord and tenant issues.

Illegal Eviction or Lockout

Report an eviction or lockout by someone other than a City Marshal or Sheriff.

Janitor or Super Not Available

Make a complaint about a residential building's janitor or super not being available.

Lead Law Guide

Get a guide to the Childhood Lead Prevention Act.

Lead Paint Information or Complaint

Learn about removing lead paint. Report lead paint or peeling paint in a residential building.

Light from Parking Lot Complaint

Report bright lights from a parking lot shining into an apartment or building.

Loft Dispute Assistance

Get assistance for tenants and landlords in dispute about lofts.

Maintenance Complaint Against Landlord

Report a maintenance problem in a residential building or get a copy of a past complaint.

Mediation Assistance

Get a free and confidential referral for dispute mediation.

Mitchell-Lama Information

Get information about renting or buying an apartment in a Mitchell-Lama building. Get a list of City-sponsored Mitchell Lama developments.

Mold Information or Complaint

Learn about mold health effects and clean-up. Report mold in a building.

Mold Treatment Program for Sandy Victims

Information about mold treatment services for eligible homeowners and renters in Brooklyn, Queens, and Staten Island.

New York City Rent Increase Information

Get information about rent increases in rent stabilized apartments and lofts.

Noise from Air Conditioner or Ventilation Equipment

Report noise from an air conditioner, ventilation equipment, or exhaust device.

Noise from House of Worship

Report noise from inside a house of worship.

Noise from Lawn Care Equipment

Report noise from lawn care equipment.

Noise from Neighbor

Report a noisy neighbor.

Pest Control Complaint

Make a complaint about bed bugs, fleas, flies, roaches, mice, or other pests in a residential building.

Rent Regulation Information

Get information for tenants and landlords about rent regulation.

Rent Security Interest Information or Complaint

Get information or make a complaint about rent security interest.

Sidewalk Information or Complaint

Get information about sidewalk maintenance or report a sidewalk condition.

Smoking Information or Complaint

Learn about smoking laws or report smoking where it is not allowed.

Tenant Screening Report Sign Not Posted

Complaint about a residential rental agency failing to post the required notice about tenant screening reports.

Vacate Order Information for Building Structures Damaged by Hurricane Sandy

Get vacate order information for properties affected by Hurricane Sandy.

Vacate Order Information or Complaint

Get information about a vacate order or report failure to vacate.

Wall Complaint

Report a stand-alone or retaining wall that is bulging, cracked, defective, or inadequate or schedule a No-Penalty Retaining Wall Inspection.

Window Guard Complaint

Report missing window guards or a landlord or tenant who refuses installation.

Window Guard Information

Get information about window guards and preventing window falls.


Affordable Housing Information

Get information about renting or buying an affordable apartment or house.

Disability Rent Increase Exemption (DRIE) Program Information

Get information about a program that freezes rent increases for a renter with a disability. Get application assistance or check status.

Housing New York Plan

Get information about the Housing New York Plan.

Housing Options for Seniors

Get information about housing options for seniors, including nursing and adult homes, assisted living, enriched housing, and roommate matching assistance.

HPD Section 8 General Information

Get general information about the HPD Section 8 Program.

HPD Section 8 Program Update

Learn about the changes to the HPD Section 8 Program.

HPD Section 8 Tenant Assistance

Get information for tenants with HPD Section 8.

Mitchell-Lama Information

Get information about renting or buying an apartment in a Mitchell-Lama building. Get a list of City-sponsored Mitchell Lama developments.

New York City Housing Lottery

Get information about affordable housing opportunities in New York City.

NYCHA Community Service Information

Get information about community service requirements for people who live in public housing.

NYCHA Domestic Violence or Assault Transfer Program Information

Get information about a program that helps victims of domestic violence, sexual abuse, or intimidation transfer to a different New York City Housing Authority housing development.

NYCHA Fees and Charges

Get information about NYCHA fees and charges.

NYCHA Furniture Distribution Program Information

Get information about a program that distributes used furniture to New York City Housing Authority residents in need.

NYCHA Pet Policy Information or Non-Compliance Complaint

Get information about NYCHA's pet policy and how to file a non-compliance complaint.

NYCHA Section 8 or Public Housing Application

Apply for NYCHA Section 8 or public housing assistance or check the status of a previously filed application.

NYCHA Section 8 Program Cuts

Information about the NYCHA Section 8 Program cuts.

NYCHA Section 8 Voucher Holder Information

Get information about leased housing for current voucher holders.

One Shot Deal Short Term Emergency Assistance

Get help with short term emergency assistance.

Public Housing Information or Complaint

Get information or make a complaint about public housing.

Public Housing Maintenance Complaint

Report a maintenance problem in a New York City Housing Authority building.

Public Housing or NYCHA Section 8 Fraud

Report tenant or landlord fraud in Public Housing or the NYCHA Section 8 program.

Senior Citizen Rent Increase Exemption (SCRIE)

Seniors that live in rent-regulated apartments and qualify for the Senior Citizen Rent Increase Exemption (SCRIE) Program can have their rent frozen at their current level and be exempt from future rent increases.

Tenant Interim Lease (TIL) Program Information

Get information or make a maintenance complaint about a Tenant Interim Lease Program (TIL) building.


Cable Company Overcharging Complaint

Report overcharging by a cable company.

Cable or Satellite Television Complaint

Report a problem with cable or satellite television. Check the status of a cable television complaint.

Cell Phone Coverage Information or Complaint

Get information or make a complaint about cell phone coverage.

Cell Phone Number Portability

Get information about the law that requires cell phone service providers to allow customers to keep their phone number when changing carriers.

Cell Phone Purchase Complaint

Make a complaint about the purchase of a cell phone.

Cell Phone Service Provider Complaint

Make a consumer complaint about cell phone service.

Clean Heat Program

Information about the City's Clean Heat Program.

Electric Utilities Customer Service Request

Get billing and meter information for City electrical utilities.

Electrical Complaint or Power Outage

Report an electrical complaint, a power outage, or blackout.

File Con Edison Power Outage Claim

Get information about how to file a claim with Con Edison to get money back for food or medicine spoiled during a power outage.

Gas Utilities Customer Service Request

Get answers to questions about gas bills from City utilities.

Heat and Utility Bill Assistance

Get help paying household utility and heating bills. Get information about the Home Energy Assistance Program (HEAP).

Heat Bulletin

Get a fact sheet about heating requirements for residential buildings.

Heat or Hot Water Complaint

Make a complaint about a building that is too cold, overheated, or has no hot water.

Home Heating Oil Company Complaint

Make a complaint about a home heating oil business imposing illegal credit terms, issuing an improper contract or receipt, or shortchanging the amount of oil dispensed.

Hurricane Sandy Water Bill Review

Request a review of your water bill for property that was severely damaged or destroyed in Hurricane Sandy.

Phone Bill Complaint

Make a complaint about invalid or unexplained charges on a phone bill.

Planned Water Shutdown Information

Get information about scheduled water main shutdowns and water disruptions.

Restore Electricity to Buildings Affected by Hurricane Sandy

Get information on how to restore electricity to your building.

Restore Gas to Buildings Affected by Hurricane Sandy

Get information on how to restore gas to your building.

Verizon City-Wide Cable TV Franchise Information

Get information about the New York City Verizon FiOS citywide Cable TV Video Franchise.

Verizon Information and Assistance

Get information and assistance with Verizon services and programs.

Water Complaint

Report no water, no hot water, only scalding hot water, or poor water quality or pressure.

Water Leak Complaint

Report water leaking into a public area or basement.

Water Leak Notification Program

Sign up for notification of possible water leaks on your property.

FAQS