If you use a wheelchair, you can request an accessible taxi for pick-up anywhere in the five boroughs.
311 will transfer you to a dispatcher to arrange your pick-up location and time. You can also request an accessible taxi by:
• Calling the dispatcher directly at (646) 599-9999, OR
• By using the NYC Accessible Dispatch mobile app for iPhone or Android.
You are expected to get to the agreed upon pick-up location without assistance from the taxi driver. Normal taxi fares apply.
You won't be charged any fees for wait time. The meter will start when you are securely in the vehicle.