Accessible Taxi Dispatch for Wheelchair Passengers

If you use a wheelchair, you can request an accessible yellow taxi for pick-up in Manhattan.

You can request an accessible taxi by:

  • Booking online
  • Calling 311 or the dispatcher directly at (646) 599-9999
  • Texting the dispatcher at (646) 400-0789
  • Using the mobile app WOW Taxi for iPhone or Android

You can arrange your pick-up location and time with the dispatcher. You are expected to get to the agreed upon pick-up location without assistance from the taxi driver. Normal taxi fares apply. You won't be charged any fee for wait time. The meter will start when you are securely in the vehicle.

For pick-ups in the Bronx, Brooklyn, Queens, and Staten Island, you should contact a local car service to request a wheelchair-accessible car.

Starting the end of 2017, people who use wheelchairs will be able to request an accessible taxi for pick-up in the Bronx, Brooklyn, Queens, and Staten Island.