Between June 1 and September 30, you can make a complaint about a residential building that has the heat on. Between October 1 and May 31, you can make a complaint about a residential building that does not have enough heat or hot water. If you are reporting that the heat is turned on during the summer months for an entire building, or making a heat or hot water complaint for an apartment, you must provide your contact information.
You can also make heat complaints about commercial or non-residential buildings. Non-residential buildings include:
Before filing a heat or hot water complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent.