Heat or Hot Water Complaint

October 1 through May 31 is heat season in New York City. During this time, residential building owners must provide heat to their tenants according to the following rules.

Residential Heat and Hot Water Requirements

• Between 6 AM and 10 PM, if the outside temperature falls below 55 degrees, the inside temperature must be at least 68 degrees Fahrenheit.

• Between 10 PM and 6 AM, the inside temperature must be at least 62 degrees Fahrenheit at all times. There is no outside temperature requirement.  

Hot water must be provided 365 days per year at a constant minimum temperature of 120 degrees Fahrenheit.

You can make a complaint about a residential building that does not have enough heat or hot water. Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent.

If you are making a heat or hot water complaint for your apartment, you must provide your contact information.

          Report a heat or hot water problem affecting a single apartment.

          Report a heat or hot water problem affecting an entire residential building.

New York City Housing Authority (NYCHA)

NYCHA residents can report a heat or hot water problem to NYCHA's Customer Contact Center 24 hours a day, 7 days a week, 365 days a year by calling (718)-707-7771.

Commercial or Non-Residential Buildings

You can make heat complaints about commercial or non-residential buildings.

Non-residential buildings include:

  • Senior centers
  • Drug rehab treatment facilities
  • Private schools
  • Day care centers
  • Government buildings
You can report a heat problem in a New York City public school to the Department of Education.