Letter Carrier Alert Program

The City's Letter Carrier Alert Program is a voluntary preventive program that allows letter carriers to notify the Department for the Aging when a senior or disabled person's mail has accumulated. Accumulated mail may indicate that the resident needs assistance. Seniors ages 60 and older and the disabled are eligible to enroll.

After you enroll, your letter carrier puts a sticker on your mailbox. If your letter carrier reports accumulated mail in your mailbox, someone will follow up with you to see if you need help.

To enroll in the program, you must have one of the following types of mailboxes:

  • A mailbox in a building, which is opened by a carrier
  • A mailbox on the street in a cluster box
  • A mailbox outside the house, hanging on the front of the house
  • A mailbox on top of a post which is in the ground in front of the house

Mail slots in a door are not considered mailboxes. You are not eligible to enroll in the program if you have a mail slot. You can get information about the Letter Carrier Alert Program and download the enrollment form (PDF) in Chinese, English, Russian, or Spanish.