To request a copy of a medical record from a hospital, you should call or write to the hospital holding the record. You must speak to the medical records department and request a release of medical information authorization form from the hospital. If the hospital does not respond to this request within a timely manner, you can file a complaint with the New York State Department of Health. Mail complaints to:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street, 6th floor
Troy, New York 12180
You can make a complaint or get help with getting records from hospitals that have gone out of business by calling (800) 804-5447.