To make a complaint, items must:
- Be from a residential building
- Be placed out properly between 4 PM and midnight the day before the scheduled day
- Remain curbside
You cannot make a missed collection complaint if your scheduled service day was suspended due to a City holiday or emergency. Once you make a complaint, leave your trash curbside for collection. The City will collect it 1 to 2 days after receiving your report.
If a holiday occurs on your garbage day, you may put the garbage out after 4 PM on the holiday.
If a holiday occurs on your recycling day, the recycling will be collected the following week.
If a holiday occurs on your organics day, put the items out after 4 PM on the holiday for collection the next day.
The City does not service commercial recycling or refuse. If you have debris from a major construction or renovation project, you must hire a private carter or arrange for a private construction dumpster.
Special collection for large bulk items
If you are in the Community Board Districts listed below, the Department of Sanitation uses a dual-bin truck for trash and organics collection. Due to size limitations, bulk items larger than 4 feet by 3 feet cannot be collected using dual-bin trucks.
If you are throwing out bulk items larger than 4 feet by 3 feet, such as mattresses, couches, or large pieces of furniture, etc. place them out after 4 PM the evening before your last scheduled collection day of each week. These items will be collected by the end of day on Saturday.
Bronx 10 (only in areas with organics collection)
Brooklyn 7 (only in areas with organics collection)
Brooklyn 10 (only in areas with organics collection)
If you live in one of the above districts, you can file missed collection complaints for any large items that have not been collected starting Sunday at 8 AM.