Missed Garbage, Recycling or Organics Collection

If your garbage, recycling, or organics remain uncollected at 8 AM the day after your service day, you can make a complaint.

To make a complaint, items must:
  • Be from a residential building
  • Be placed out properly between 4 PM and midnight the day before the scheduled day
  • Remain curbside
You cannot make a missed collection complaint if your scheduled service day was suspended due to a City holiday or emergency. Once you make a complaint, leave your trash curbside for collection. The City will collect it 1 to 2 days after receiving your report.

If a holiday occurs on your garbage day, you may put the garbage out after 4 PM on the holiday.

If a holiday occurs on your recycling day, the recycling will be collected the following week.

If a holiday occurs on your organics day, put the items out after 4 PM on the holiday for collection the next day.

The City does not service commercial recycling or refuse. If you have debris from a major construction or renovation project, you must hire a private carter or arrange for a private construction dumpster.

Special collection for large bulk items

If you are in the Community Board Districts listed below, the Department of Sanitation uses a dual-bin truck for trash and organics collection. Due to size limitations, bulk items larger than 4 feet by 3 feet cannot be collected using dual-bin trucks.  

If you are throwing out bulk items larger than 4 feet by 3 feet, such as mattresses, couches, or large pieces of furniture, etc. place them out after 4 PM the evening before your last scheduled collection day of each week. These items will be collected by the end of day on Saturday. 

  •  Bronx 10 (only in areas with organics collection) 
  •  Brooklyn 6 
  •  Brooklyn 7 (only in areas with organics collection) 
  •  Brooklyn 10 (only in areas with organics collection) 
  •  Queens 10

If you live in one of the above districts, you can file missed collection complaints for any large items that have not been collected starting Sunday at 8 AM.