Missed Garbage, Recycling or Organics Collection

You can report that garbage, recycling, organics, or bulk items were not picked up on your service day. The Department of Sanitation will collect them in 1 to 2 business days.

To make a complaint, items must:

  • Be from a residential building
  • Be placed out between 4 PM and midnight the day before the scheduled day
  • Be placed out properly, following disposal rules
  • Remain curbside

You cannot make a missed collection complaint if your scheduled service day was suspended due to a City holiday or emergency.

Garbage, Recycling, and Organics Complaints

To report missed garbage, recycling, and organics collection, you can make a complaint starting at 8 AM the day after your service day.

Report missed garbage, recycling, or organics collection.

Bulk Item Complaints

  • If the item is 4 feet by 3 feet and larger and is not recyclable, you can make a complaint starting at 8 AM the day after your scheduled appointment.
  • For smaller bulk garbage items and recyclable bulk items, you can make a complaint starting at 8 AM the day after your service day.
Call 311 to report missed collection of large non-recyclable bulk items.