If your garbage, recycling, or organics remain uncollected at 8 AM the day after your service day, you can make a complaint.
To make a complaint, items must:
Be from a residential building
Be placed out properly between 4 PM and midnight the day before the scheduled day
You cannot make a missed collection complaint if your scheduled service day was suspended due to a City holiday or emergency. Once you make a complaint, leave your trash curbside for collection. The City will collect it 1 to 2 days after receiving your report.
If a holiday occurs on your garbage day, you may put the garbage out after 4 PM on the holiday. The City will pick up the garbage within 4 days of the holiday.
If a holiday occurs on your recycling day, the recycling will be collected the following week.
If a holiday occurs on your organics day, put the items out after 4 PM on the holiday for collection the next day.
The City does not service commercial recycling or refuse. If you have debris from a major construction or renovation project, you must hire a private carter or arrange for a private construction dumpster.