The City inspects and replaces sewer and water mains located in the street on a set schedule and does not accept reports from the public.
Sewer problems on Roosevelt Island are handled differently than sewer problems in other parts of the City. A private company called the Roosevelt Island Operating Corporation accepts reports about Roosevelt Island sewer problems.
A damaged sewer line that connects a house to a street is the responsibility of the property owner and not the City. A licensed plumber must be hired to make the repairs. A licensed plumber will obtain all necessary permits to properly repair the problem.