Toilet Replacement Program

The City's Department of Environmental Protection (DEP) offers eligible property owners, who have been notified by mail, a $125 voucher that can be redeemed at participating vendors for the purchase of a high-efficiency toilet. The program will be available in phases and is expected to run through 2018.

The first phase of the program started in June 2014 and only includes eligible properties that have four or more units and were automatically enrolled in DEP’s Multi-Family Conservation Program (MCP) flat-rate billing plan in 2012. Eligible property owners will receive notification by mail.

Qualified customers can apply through the My DEP Account website to receive vouchers that can be redeemed at a participating vendor for the purchase of high-efficiency toilets. One voucher will be issued for each toilet to be upgraded.


To be eligible to participate in this program:

  • Building must have four or more units
  • Building must have been converted to the Multi-Family Conservation Program flat-rate billing effective July 1, 2012
  • Water meter is connected to an Automated Meter Reading (AMR) device
  • Applicants cannot be in arrears with their water or sewer bills without a valid payment agreement
  • Building did not participate in the DEP Toilet Rebate Program which was available from 1994 through 1997
  • Building currently contains toilets using more than 1.6-gallons of water per flush

When a voucher is redeemed, the vendor will deactivate the voucher and give the building owner an Installation Confirmation Form which must be completed and mailed to DEP after the new toilet is installed. All old toilets that are replaced using the voucher program must be returned to the participating vendor for recycling. DEP will track water use for the customer's property after vouchers are redeemed in order to ensure that water usage declines.