Traffic or Pedestrian Signal Request or Condition

The City accepts reports of traffic signal (vehicle stoplight) conditions, such as:

  • Lights changing out-of-sequence
  • Lights burned out or not changing (steady red or green light)
  • Structural conditions, such as a signal hanging, or a pole that is leaning or has been knocked down

You can also report conditions with a pedestrian (Walk - Don't Walk) signal, such as:

  • A non-working display or flashing Walk/Don’t Walk images displaying at the same time
  • Count-down Pedestrian Signals where numbers are not visible or counting down
  • An Accessible Pedestrian Signal where the audible tone for the blind cannot be heard
  • A pole that is leaning or is damaged

Traffic signals are maintained by City contractors in each borough.

The City will assign a priority to the problem and respond based on its priority. Priority issues will be responded to within hours and general maintenance issues may take up to 30 days. Response time for long-term construction issues will vary depending upon the nature of the project.

If a signal has a power supply problem, the City will issue a Stop Tag and refer the power outage to Con Edison for handling.

You may request installation of new traffic stoplights, pedestrian signals, and audible pedestrian signals for the blind or request a review of the timing of a traffic or pedestrian signal. The review can take up to 12 weeks. You will receive a response after the review is completed.