Cable Television Complaint

You can make a complaint about a cable company, including problems with:

  • Service installation
  • Disconnections
  • Billing mischarges
  • Refund requests
  • Missed appointments
  • Reception
  • Converters
  • Cable modems
  • Remote controls
  • Verizon FiOS service that is unavailable at your residential address
  • An order for Verizon FiOS service that was placed but not fulfilled

The City investigates when customers and a cable company fail to resolve an issue directly.

You can check the status of a complaint if you have already contacted the Cable Consumer Service Department by mail about a general problem, or opened up a Service Request about a reception problem.