The City accepts complaints about contract disputes with car rental
Car rental agencies are required to honor all reservations within one half-hour after the reserved time at the reserved price, unless you have been told that the reservation is not guaranteed.
If the reserved car is unavailable, you must be given a car that seats as many passengers and is suitable for your purposes. In addition, a sign must be posted informing you of your rights under this rule.
The City does not accept complaints about employee behavior