Department of Consumer Affairs Online Payment Assistance

Businesses or individuals in eligible categories can submit applications for a new license online using NYC Business Express. Businesses or individuals with valid licenses in eligible categories can use the Department of Consumer Affairs' Online License Renewal Service to submit renewal applications online. Applying for the license online does not mean the license is automatically approved.

The City provides assistance during business hours for customers using the NYC Business Express online application who need help resolving online payment issues. Payment issues may include fee miscalculation, duplicate credit card charges, credit card denial, a "hold" placed against a credit card, refund requests, or confirmation of cancellation requests.

The City provides assistance to licensees using the Department of Consumer Affairs' Online License Renewal Service who need help resolving online payment issues. Payment issues may include duplicate credit card charges, credit card denial, a "hold" placed against a credit card, refund requests, or confirmation of cancellation requests.

Assistance is also available for licensees inquiring about their CAMIS number or experiencing log-in problems.