The City accepts complaints about pedicab businesses and drivers, including:
• unlicensed activity
• missing safety equipment on pedicabs (required safety equipment includes working headlights, taillights, and turn lights, secure passenger seat belts for no more than three passengers, and an audible signaling device)
• missing or hidden rate information
• overcharging for services
• false advertising
The Department of Consumer Affairs (DCA) accepts reports of missing pedicab registration plates or missing complaint signs (signs must include the business' name, license number, telephone number, and pedicab registration number). DCA does not accept complaints about traffic violations, employee behavior, or discrimination.