NYC Online Licensing Service - Technical Assistance

Businesses using the City’s online service system to submit applications and other requests to the Department of Consumer Affairs and Department of Health and Mental Hygiene can get assistance with technical problems, including:

  • Log-in problems
  • Resetting user names or passwords
  • Problems uploading documents
  • Error messages
  • Web page not loading
  • Button not responding
    • Call 311 during business hours to get assistance with technical problems and for questions about a registered account.