Tenant Harassment Assistance

It is illegal for building owners to force tenants to leave their apartments or surrender their rights. If you are a low-income tenant in an apartment in New York City who is being harassed by your landlord, you can get information and help, including free or low-cost legal assistance.

Mayor de Blasio has created a program to provide legal assistance to low-income tenants who are being harassed by landlords who are trying to take advantage of zoning changes to force out tenants. The program also provides additional legal services for tenants. A special task force will review complaints that are submitted through 311 and 311 Online to identify potential situations where harassment may be occurring to investigate and prosecute landlords who harass tenants.

State and City agencies will work together to review complaints that are submitted for various types of harassment. They will protect tenant rights by ensuring building and housing code compliance, conducting inspections, and issuing violations when appropriate.

The harassment of tenants by landlords or owners can include:

  • Not offering leases or lease renewals, or repeatedly trying to pay you to move out.
  • Unjustified eviction notices or illegal lockouts.
  • Threats and intimidation, such as late-night phone calls.
  • Overcharging for a rent-regulated apartment.
  • Failure to provide necessary repairs or utilities.
  • Deliberately causing construction-related problems for tenants, such as working after hours, blocking entrances, or failing to remove excessive dust or debris.

Residents of the ZIP codes listed below can get help by calling the New York City Tenant Protection Hotline at (917) 661-4505, Monday to Friday, from 10 AM to 4 PM.

  • Bronx: 10452 and 10453
  • Brooklyn: 11207, 11208, 11212, and 11233
  • Manhattan: 10029, 10034, and 10035
  • Queens: 11101, 11354, and 11358
  • Staten Island: 10301 and 10304

Residents in all other ZIP code areas within New York City can get help by calling the Legal Aid Society at (212) 577-3300, Legal Services NYC at (917) 661-4500, or the Urban Justice Center at (646) 459-3017.