311, 911, or NYC.gov File Upload

The City accepts files along with 911 reports and most 311 Service Requests.

To include a file from a cell phone or computer with a 911 report, tell the 911 operator that you have files related to your emergency. The 911 operator will enter a special code in the New York Police Department (NYPD) internal communications system. The file will be sent to the NYPD Real Time Crime Center. Depending on the case, the images may be shared widely with the public, police officers on patrol, individual detectives, or other law enforcement agencies. The images may also be used to identify and locate suspects as quickly as possible, or they may be used to help with responding to emergencies.

When you submit an eligible Service Request through 311 and provide a valid email address, 311 will send you an email with a link that allows you to upload files to include with your Service Request.

This service is available for most but not all 311 Service Requests. 311 does not currently accept files for Service Requests taken by Agency Specialists or Literature Service Requests.

All 911 reports and 311 Service Requests are forwarded to the appropriate Agencies, which will handle them whether you include files or not.