Administration for Children's Services311Search all NYC.gov websites

ACS Office of Safety First

The Office of Safety First is a hotline for mandated reporters to help maintain clear and direct lines of communication between the mandated reporter and ACS staff.

ACS Office of Safety First Liaisons:

  • Connect mandated reporters to the assigned Child Protective Specialist(s) after a report has been made, or when there is further need for assistance pertaining to a case.
  • Help evaluate the progress of an investigation and address additional safety concerns.
  • Work with all interested parties until the concerns are resolved.

The Office of Safety First cannot accept child abuse and neglect reports. All reports must be made to the NY State Central Register Mandated Reporter Hotline, or call 911 if you believe a child is in immediate danger.

To contact the Office of Safety First:

Call 718-KID-SAFE (718) 543-7233) Monday-Friday, 9:00am to 5:00pm.