Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Find free, safe immigration legal help in your community.

I have been the victim of immigration fraud. How can I report it?

Call the New York State New Americans Hotline at 1-800-566-7636. The operators will take a report of your complaint and share it with prosecuting offices in New York City. 311 can also connect New York City residents to the New York State New Americans Hotline.

What is ActionNYC?

ActionNYC is free, safe, and secure legal immigration help for New Yorkers. The City's initiative provides free, safe immigration help across the five boroughs, where immigrant New Yorkers live and in the languages they speak.

How does ActionNYC operate?

The ActionNYC model is based on three pillars: (1) outreach and marketing; (2) community navigation; and (3) legal services.

  • Outreach: Composed of community-based organizers, along with the Mayor’s Office of Immigrant Affairs' (MOIA's) outreach team. Outreach engages traditionally underserved immigrant communities to provide information about ActionNYC services and schedule appointments.
  • Navigators: Based in community-based organizations. These individuals screen ActionNYC clients for eligibility for immigration relief; when applicable, provide application assistance; and connect individuals to relevant social services such as IDNYC, and Medicaid.
  • Legal: Composed of immigration attorneys who review the legal work conducted by the navigators; provide legal advice to clients; represent cases; and decide next steps with all cases.

All three aspects of the program are connected through technology tools.

How do I make an ActionNYC appointment?

To make an appointment, call 1-800-354-0365 between 9AM-6PM, Monday - Friday or call 311 and say "ActionNYC." You can make your appointment for the language that you speak, and you can be served in the language that you speak.

Who are ActionNYC’s community partners? 

We have community partners in all five boroughs:

Below is a list of ActionNYC partners and service providers:

The Services:

I am concerned about sharing information about me and my family. How do I know my information is safe?

Your information will be completely confidential and held by the organization helping you with your case. Your sensitive information will not be shared with others.

What if I can't afford legal help?

ActionNYC services are free. The de Blasio administration believes that  immigrants should have access to legal justice. That is why there is no cost for you to receive immigration legal help with ActionNYC.

Can you serve immigrants who don't speak English?

Yes. ActionNYC serves immigrants in the language they are more comfortable speaking. ActionNYC's outreach, navigation, and legal service providers speak more than ten languages including: American Sign Language, Arabic, Bangla, Cantonese, English, French, Haitian-Creole, Korean, Mandarin, Nepali, Russian, Spanish, and Urdu. Moreover, all ActionNYC sites have access to instantaneous telephonic interpretation in 180 languages.

What happens to immigrants who are not eligible for a change in their immigration status?

ActionNYC provides a full, comprehensive immigration legal screening for everyone served by the program. If a client served by ActionNYC is not eligible for a change in their immigration status, they can still get good immigration legal advice. And it will be free and safe.

Immigrants' Rights:

What are the rights of immigrants and immigrant families in New York City?

  • Privacy - City agencies are forbidden by Executive Order 41 to ask about immigration status unless it is necessary to determine eligibility for a benefit or service. If an individual does share his or her immigration status or other confidential information with City employees, City employees may not report this to anyone, except when it is necessary for the investigation of an illegal activity, **which does not include** status as an undocumented immigrant.
  • Language Access - City agencies that provide direct social services are required by law to arrange for translation and interpretation in your language.
  • City Services - All New Yorkers have the right to access most City services, regardless of immigration status, including education, emergency food and shelter, legal services, and municipal ID.

Where can newly-arrived immigrants and refugees get help?

The following Resource and Referral Guide provides information on services available to recently arrived immigrant children and their families and caretakers, including refugees. These services include education, child and family welfare, health, legal, and other services.

Download a printable PDF version of this resource and referral guide.