Resolve Complaints

What happens when a consumer files a complaint against your business with DCA?

  1. After reviewing the consumer complaint, we will contact you by mail or phone to get your side of the story. Note: If you are a DCA licensee, you must respond to our inquiry within 20 days or you may face additional violations.

  2. A DCA mediator will work with you and the consumer to try to resolve the complaint quickly.

  3. Most of the time our mediators are able to reach a successful resolution between you and the consumer. If you and the consumer are unable to reach a resolution, the complaint may be heard by a Hearing Officer at the Office of Administrative Trials and Hearings (OATH) or the consumer can bring the matter to court.