Consumer Rights When Using Food Delivery Apps

NYC law regulates online third-party food delivery services and third-party courier services in NYC ("restaurant delivery apps" or “apps"). Consumers who use food delivery apps have rights:

• Apps must tell you that they collect your data and may share it with restaurants unless you opt out.
• Apps must allow you to opt out of having your data shared with a restaurant.
• Apps must tell you how much delivery workers get paid from a tip, in what form, and when.

If you do not opt out from apps sharing your data with restaurants, you have rights.

• Restaurants must let you withdraw consent and delete your data on request.
• Restaurants cannot sell, rent, or disclose your data without your consent.

You can file a consumer complaint about food delivery apps. Complaints include:

• Unlicensed app
• No disclosure of fees or surcharges
• No other required disclosures
• Tip required
• Data shared with restaurants without consent

Learn more about online third-party food delivery services at nyc.gov/DeliveryApps.