Resolve a Complaint

Resolve a Complaint

What Happens to Your Complaint?

  1. You file a complaint about a business with DCA.

  2. DCA reviews your complaint and supporting documents (e.g., store receipts, warranties, contracts, etc.).

  3. If DCA is the correct agency to assist you, a mediator will assign a docket number to your case. During the mediation process, DCA will contact you and the business to understand the situation and reach an agreement to settle the matter.

  4. Most consumer complaints are resolved through mediation, but in some cases an Office of Administrative Trials and Hearings (OATH) Hearing Officer will hear the complaint or DCA may inform you of the option to go to court.

Download the information sheet on What Happens to Your Complaint (in PDF):