NEW YORK, NY—Department of Consumer Affairs (DCA) Commissioner Julie Menin today announced a settlement agreement with Whole Foods. The agreement, which settles DCA’s investigation into the supermarket’s mislabeling of pre-packaged products, requires Whole Foods to:
“After discovering the troubling and repeated mislabeling of pre-packaged goods at Whole Foods last year, we are happy to have reached an agreement with Whole Foods that will help to ensure New Yorkers are better protected from overcharging,” said DCA Commissioner Julie Menin. “Whether it’s a bodega in the Bronx or a national grocery store in Manhattan, we believe every business needs to treat its customers fairly and, with this agreement, we hope Whole Foods will deliver on its promise to its customers to correct their mistakes. DCA will also continue its vigilance in making sure New Yorkers are protected every time they check out at the grocery.”
DCA regularly inspects all of the city’s supermarkets for labeling, scanner and scale accuracy, and pricing. This settlement agreement resolves DCA’s investigation of the labeling of pre-packaged products in the company’s New York City stores, which DCA originally announced in June 2015.
The Department of Consumer Affairs (DCA) licenses, inspects, and educates businesses, assists and informs consumers, mediates complaints, and offers free financial counseling and safe banking products. DCA enforces the Consumer Protection Law, the Paid Sick Leave Law and other related business laws throughout New York City and licenses nearly 80,000 businesses in 55 different industries. For more information, call 311 or visit DCA online at nyc.gov/consumers or on its social media sites, Twitter, Facebook, Instagram and YouTube.