Applicants and Clients with Disabilities

Disability Access

Reasonable Accommodation Requests

If you are an applicant or client who can’t access DHS-run or DHS-provider run buildings or services because you have a disability, you may ask for a reasonable accommodation(s). 

To make a reasonable accommodation request, fill out the Reasonable Accommodation Request Form and give it to the site or Program/Facility Director or a worker who is equal to a director. For applicants and clients who are deaf or hard of hearing, complete the DHS-5 Auxiliary Aids Request Form and give it to the Program/Facility Director or a worker who is equal to a director.


General Complaints & Complaints of Discrimination

Grievances and General Complaints

An individual who has been denied services may request a State Fair Hearing by calling (800) 3423334, online at http://www.otda.state.ny.us/oah/tbrms.asp, or by walking into the New York State Office of Temporary and Disability Assistance at 14 Boerum Place, Brooklyn or 330 West 34th St., Manhattan.

Applicants and clients with disabilities who feel they have been denied services, may email Disability Affairs disabilityaffairs@hra.nyc.gov, call the Central Complaint Unit at (718) 291-4141, or contact or visit the Office of the Ombudsman.

Complaints of Discrimination

Applicants and clients who believe that they have information regarding discriminatory conduct that violates the Citywide EEO policy can review the complaint process on the Department of Citywide Administrative Services (DCAS) website. Contact DHS' Office of Diversity & Equal Opportunity Affairs (DEOA).