Aftercare

Closeup of person receiving a pair of keys

NYC Human Resources Administration (HRA) provides aftercare services through the Homebase program to individuals and families newly relocating from the DHS and HRA shelter systems with rental assistance or entering a City rental assistance program from the community.

Services will respond to the specific needs of families and individuals using a holistic and comprehensive case management service delivery model in order to provide each household with the necessary support from the point of lease signing through post move-in; ensuring a smooth transition to their new communities.

Homebase will provide case management and wrap-around services incorporating referrals to resources and information including legal services and other supports in the community. Homebase will develop a service plan with the family or individual that incorporates short and long term goals and links them to referral services in community. Services may include but are not limited to:

  • Communicate clear tenant roles and responsibilities regarding lease, rent and communication with landlord
  • Communication regarding eligibility for rental assistance; including with brokers, landlords and providers
  • Acclimate tenants to their new neighborhood
  • Familiarize tenants with nearby transportation, hospitals, schools, daycare, and other services
  • Familiarize tenants with community-based resources in neighborhood
  • Connect tenants to the Resident Economic Empowerment and Sustainability for economic and educational advancement
  • Employment readiness and advancement
  • Financial literacy
  • Benefits screening
  • Legal Services

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