Single Point of Access (SPOA)

As of July 1, 2014, the Health Department will be directly managing the Single Point of Access (SPOA). The program connects people with serious mental illness to mental health services that can accommodate them. CUCS will continue to oversee the SPOA process for Housing, visit CUCS website.

The SPOA program assesses eligibility and makes referrals to Care Coordination and Assertive Community Treatment (ACT) services. Through these services, clients can connect to treatment, communicate with providers and get support in obtaining benefits.

  • Connectivity to Care Coordination assigned through the SPOA is reserved for clients with a serious mental illness only.
  • ACT services are reserved for clients with a serious mental illness, who have high service needs that are not being met in traditional settings. Clients unable to connect to community treatment will receive ongoing clinical support from a mobile treatment team made up of social workers, a nurse, a substance use specialists and other key clinical staff. The exact eligibility criteria for ACT can be found on the New York State Office of Mental Health website.

Applying for Services

To apply for assignment to either Care Coordination or ACT services, please complete the entire Universal Referral Form (URF) and application (Fillable PDF). A completed application must include a cover sheet, a signed consent, a recent psychosocial evaluation and a recent psychiatric evaluation.

When submitting an application, you can email these materials as an attachment to SPOA@Health.NYC.Gov. If you email, please encrypt email and protect client health information. Otherwise applications should be faxed to 347-396-8910. Please be aware that all consents must be signed by hand, and signatures cannot be typed.

For Connectivity to Care Coordination or ACT Team Providers

If you are a Care Coordination or ACT team provider and are requesting that a client be transferred, please see the directions and required documentation (Fillable PDF).


For any questions about eligibility or assignments, please contact SPOA@Health.NYC.Gov or Call 311.