Diversity & EEO

Americans with Disabilities Act (ADA) Grievance Policy

New York City Department of Information Technology and Telecommunications Policies Prohibiting Discrimination

Consistent with Federal and New York State laws, the New York City Department of Information Technology and Telecommunications prohibits discrimination in program activities, procurement, and contracting against any person on the basis of a physical or mental disability.

Grievance Procedure under the Americans with Disabilities Act

This complaint procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of a physical or mental disability, for the provision of services, activities, programs or benefits by the New York City Department of Information Technology and Telecommunications (“DoITT”).

The complaint should be in writing and contain information such as name, address, phone number of complainant and location, date, and description of the alleged discrimination. Alternative means of filing complaints, such as personal interviews or a tape recording of the interview will be made available for persons with disabilities upon request.

The allegation should be submitted by the complainant or their designee as soon as possible, but no later than 60 calendar days after the alleged incident, to:

ADA Coordinator
255 Greenwich Street, 9th Floor 
New York, New York 10007 
Tel: 212-788-6600
Or by email

Within 30 calendar days after receipt of the complaint, the ADA Coordinator or designee will contact the grievant to discuss the grievance and the possible resolutions. 

Within 15 calendar days of the contact with the grievant, the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of DoITT and offer options for substantive resolution of the complaint.

The complainant or their designee may appeal the decision by the ADA Coordinator or designee within 15 calendar days after receipt of the response to the, DoITT Commissioner or designee. The appeal must be submitted in writing, or where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. A response to the appeal will be provided to the complainant within sixty (60) days after the receipt of the request for the appeal.

All responses by DoITT will be in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.

All written correspondence, appeals, and responses received in connection with a complaint made to the DoITT, will be retained for at least three years.

New York City Department of Information Technology and Telecommunications Policy Prohibiting Discrimination on the Basis of Disability

It is the policy of the New York City Department of Information Technology and Telecommunications (“DoITT”) to comply with all applicable laws including, but not limited to, the Americans with Disability Act, Rehabilitation Act, and all New York and Federal Laws. DoITT does not discriminate on the basis of a physical or mental disability in admission to, access to, or operation of its programs, services or activities.

Customers and clients who need auxiliary aids or staff assistance for effective communication in order to apply for or participate in programs and services of DoITT are invited to make their needs and preferences known to their primary contact person in the department that provides the program or service. They may make known their need for other disability-related accommodations necessary to apply for or participate in any DoITT program service or activity. They may also attach such notice to the front of any application.

This notice is provided as required by Title II of the Americans with Disabilities Act of 1990.

Questions, concerns, complaints or requests for additional information regarding the ADA may be directed to DoITT’s ADA Coordinator:

ADA Coordinator
255 Greenwich Street, 9th Floor 
New York, New York 10007 
Tel: (212) 788-6007
Or by email

These notices are available in large print, on audio tape, and in Braille, from the ADA Coordinator, upon request.

Notice Under the Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, New York City Department of Information Technology and Telecommunications (“DoITT”) will not discriminate against qualified individuals with disabilities on the basis of a physical or mental disability in DoITT’s services, programs, or activities.

Effective Communication: DoITT will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with a physical or mental disability so they can have equal access to DoITT’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: DoITT will make reasonable modifications to policies and programs to ensure that persons with disabilities have equal access to all DoITT programs, services, and activities. For example, individuals with service animals are welcomed in DoITT offices, even where animals are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a DoITT program, service, or activity, should contact the ADA Coordinator at: 255 Greenwich Street, 9th Floor, New York, NY 10007 by email or by phone at (212) 788-6007, as soon as possible but no later than three (3) business days before the scheduled event.

The ADA does not require DoITT to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Complaints that a DoITT program, service, or activity is not accessible to persons with disabilities should be directed to the, ADA Coordinator, at 255 Greenwich Street, 9th Floor, New York, NY 10007 by email or by phone at (212) 788-6007.

DoITT will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use mobility devices.