Citywide Service Desk

Citywide Service Desk

The CityWide Service Desk is the single point of contact for all City agencies to report IT incidents, make requests, and check ticket status.

Through the CityWide Service Desk, DoITT has merged City agencies' help desks into a shared environment, creating a unified and truly "Citywide" service desk. The integration of service desks not only creates economies of scale for the City, but also allows issues to be resolved more efficiently and effectively through the centralization of IT support expertise and the use of state-of-the-art ticketing and tracking tools.

All services provided by the Service Desk are offered 24x7.