How to Submit a Cable or Open Video Complaint

For requests or concerns regarding your cable service, you have three options:
Contact your service provider’s customer service office
NYC 311
Write DoITT or the New York State Public Service Commission

Contact your cable service provider’s customer service office

Please select your cable service provider from the list below:

AlticeUSA-Optimum
6 Corporate Center Drive
Melville, NY 11747
Phone: (718) 617-3500
Visit the website

RCN Telecom Services of New York
100 Baltimore Drive
Wilkes-Barre, PA 18702
Phone: (800) RING-RCN (800-746-4726)
Visit the website

Charter-Spectrum Staten Island
100 Cable Way
Staten Island, NY 10303
Phone: (718) 816-8686
Fax: (718) 447-2638
Visit the website

Charter-Spectrum of New York City (Citywide)
46 East 23rd Street
New York, NY 10010
Phone: (212) 358-0900
Visit the website

Charter-Spectrum of New York City (Brooklyn and Queens)
4161 Kissena Boulevard
Flushing, NY 11355
Phone: (718) 358-0900
Visit the website

Verizon New York Inc.
To order Verizon FiOS service, for technical support, billing inquiries and customer care:
(800) VERIZON (800-837-4966)
Visit the website
Map of locations passed by Verizon FiOS (June 2013)

NYC 311

Go to 311 Online or text 311NYC (311692).

Write DoITT or the New York State Public Service Commission

DoITT
Consumer Service Department - Cable TV
2 Metro Tech Center, 4th Floor
Brooklyn, NY 11201

New York State Public Service Commission (New York City Office)
90 Church Street
New York, NY 10007-2919
Phone: (800) 342-3377
Learn about your consumer rights