The NYC CERT Standard Operating Procedures outline the official deployment protocol, program and team structure, credentialing, and proper uniforms.
NYCEM's Ready New York guides provide information on hazards that New Yorkers may face and how they can best prepare for them. There are 12 guides available in multiple languages and formats. Guides are available either by contacting 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115).
To help people communicate during an emergency, NYC Emergencey Management developed a communication board that uses pictures to help people describe their situation.