Hurricane Recovery Information

Hurricane Service Center

New York City has opened a Hurricane Service Center to assist those residents of Texas, Florida, Puerto Rico, and U.S. Virgin Islands, who are relocating to New York City for short-term or long-term stays following the recent hurricanes on Thursday, October 19.

Services are available from both government agencies and community-based organizations. To access these services, make an appointment online or call 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115). You must make an appointment to access these services. Please fill out one appointment per household.

Julia De Burgos Latino Cultural Center
1680 Lexington Avenue (entrance is located on East 106 Street)
Cross Streets: East 105 Street and East 106 Street

This center is an accessible facility. However, space is limited. The Service Center is not accepting donations.

Hours of Operation for the Hurricane Service Center

  • Monday - Friday: 9 AM to 5 PM
  • Saturday: 10 AM to 4 PM

The Hurricane Service Center will be closed Thursday, November 23 to Sunday, November 26. Hours will resume Monday, November 27.

Make an Appointment (beginning Wednesday, October 18)

Please do not drop off donations to this site.

About the Hurricane Service Center

Scheduling for An Appointment

One registration per household is allowed including children 18 years and younger. At the time of your appointment, each agency or organization will confirm your eligibility; however, different agencies will be offering different services and may have different requirements.

You can request an appointment on behalf of family members who are unable to fill out this form.

Services Offered

Services will be offered from both government agencies and community-based organizations. These services may include:

  • Food assistance
  • Legal and case management
  • Schooling
  • Mental health
  • Spiritual counseling
  • Pet support

What to Bring to Your Appointment

You should bring your appointment reservation number and any identification you have available to your appointment; including but not limited to:

  • Driver's license
  • Driver's permit
  • State I.D.
  • Passport

How to Get to the Service Center

  • MTA bus routes: M98, M101, M102, M103 (Lexington Avenue/East 106 Street); M106 (East 106 Street/Lexington Avenue). All MTA buses are accessible. 
  • MTA subways: 6 (Lexington Avenue/East 103 Street); Q (96 Street/2nd Avenue)
  • For schedules and more information, visit www.mta.info.
  • Accessible taxis are available through the accessible dispatch system, and there are five ways to book an accessible taxi. To find out more information about these services, visit the TLC's Accessible Dispatch program webpage and the NYC Mayor's Office for People with Disabilities online.
  • Call 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115) or contact 311 online to locate accessible transportation options.

Resources

Affordable Healthcare Options

Starting Monday, October 23, all visitors to the Hurricane Service Center may call 347-507-3531 to get help with healthcare appointments at NYC Health + Hospitals facilities across the city. Ask for locations and appointments that are convenient for you. Community health centers throughout the five boroughs offer a variety of primary care services.
Healthcare providers and affordable healthcare options (English)
Healthcare providers and affordable healthcare options (Spanish)

The Hurricane Service Center does not provide medical care. If you have a medical emergency, call 911.

NYC Well

For mental health information, a referral, or if you need to talk to someone, call NYC Well, New York City's confidential, 24-hour Mental Health Hotline.

  • English: 1-888-NYC-WELL (1-888-692-9355), Press 2
  • Relay Service for Deaf/Hard of Hearing: Call 711
  • Español: 1-888-692-9355, Press 3
  • 中文: 1-888-692-9355, Press 4

Interpreters are available for 200+ languages. Stay on the line, and you will be connected with a counselor who can connect you to translator services.

Finding Loved Ones after Disasters & Additional Resources

If you have been affected by recent hurricanes and are relocating to New York City, visit the Hurricane Recovery Information page.

The Puerto Rico Federal Affairs Administration is directing those seeking information or assistance to call 202-800-3133 or email maria1@prfaa.pr.gov.

For a directory of emergency operation centers in Puerto Rico, please visit the Puerto Rico Federal Affairs Administration online.

Resources are available to help you locate family and friends that have been affected by a disaster. Learn more

Donations

Making a financial contribution to a volunteer agency involved in disaster relief is the best way of helping people in need after a disaster.

Donate cash:

Volunteering

The City will work with the Mayor of San Juan to make sure that New York City employees who wish to volunteer will be able to do so. Once it is determined which skill sets are needed from volunteers, the City will connect those employees to organizations already working on the ground.