Information from the Department of State for U.S. Citizens that Are Abroad

The following information is for U.S. citizens traveling abroad in areas affected by hurricanes and other severe weather events.

If it is an emergency, please call 1-888-407-4747 (from the United States and Canada), +1-202-501-4444 (from all other countries).

Finding Loved Ones after Disasters

The Puerto Rico Federal Affairs Administration is directing those seeking information or assistance to call 202-800-3133 or email maria1@prfaa.pr.gov.

Resources are available to help you locate family and friends that have been affected by a disaster. Learn more

Get additional resources from FEMA's Hurricane Maria webpage and the Government of Puerto Rico's dashboard.

The U.S. Department of State (DoS) urges U.S. citizens in the impacted areas who are safe to contact their loved ones directly and/or update their social media status. If you are in the affected area and need immediate emergency services, please contact local authorities.

U.S. citizens should follow the emergency instructions provided by local authorities. Monitor local and regional reports for updates on the situation and for information on emergency preparedness, including the U.S. National Hurricane Center.

DoS is aware that there are many U.S. citizens enrolled at Ross University in Portsmouth, Dominica and that the University has established a 24-hour hotline (1-800-488-8790) for inquiries.

U.S. Citizens Needing Assistance

If you are in the affected area and need immediate emergency assistance, please contact local authorities:

  • BES Islands (Bonaire, St. Eustatius, and Saba): 911
  • Dominica: 911
  • Saint Vincent: 911 or 999
  • The Grenadines: 911 or 999
  • British Virgin Islands: 999
  • St. Maarten (Dutch side): 911, monitor updates from local emergency management officials on St. Maarten Government Radio, Frequency107.9 MHz.
  • Saint Martin and St. Barthelemy: The French Ministry of Interior has set up a public line emergency line: Tel: 01 82 71 03 37
  • The Bahamas: 919 or 911
Shelters
  • Dominica: List of shelters in Dominica
  • St. Kitts: List of shelters
  • St. Maarten: The following shelters open at 5 pm on September 18:
  • St. Maarten Academy School Gym (St. Peters)
    • Dutch Quarter Community Center (Dutch Quarter)
    • Belvedere Primary School (Belvedere)
    • National Institute for Professional Advancement (NIPA, Cay Hill)
    • Leonard Connor School (Cay Bay)
    • MAC School, (St. John’s Estate)
    • Little League Ball Park, (Pond Island)
  • St. Eustatius: There is a hurricane shelter in the basement of the Seventh Day Adventist Church.

Stay Informed

View the latest information from U.S. Embassies and Consulates in the region:

Barbados and the Eastern Caribbean
U.S. Embassy Barbados
See the latest Security and Emergency Messages
Emergency After-Hours Telephone: (246) 227-4000

Curacao
U.S. Consulate General Curacao
See the latest Security and Emergency Messages
Emergency After-Hours Telephone: +(599)(9) 510-6870

The Bahamas:
U.S. Embassy Bahamas
See the latest Security and Emergency Messages
Emergency After-Hours Telephone +(242) 357-7004

The Dominican Republic:
U.S. Embassy Santo Domingo
See the latest Security and Emergency Messages
Emergency After-Hours Telephone: (809) 567-7775

Contact the Department of State

You can inform the Department of State about U.S. citizens affected by the hurricane who require emergency assistance through the following ways:

  • Visit Task Force Alert and select "2017 Storm Maria"
    • If you are entering information about a U.S. citizen in Dutch St. Maarten, Anguilla, Saba, or St. Eustatius use "Netherlands" as the Last Known Country.
      • If you are entering information about a U.S. citizen in French St. Martin, Montserrat, St. Barthélemy, or St. Kitts and Nevis, Guadeloupe, Dominica, Martinique, St. Lucia, Antigua and Barbuda, St. Vincent and the Grenadines, or the British Virgin Islands use "Barbados" as the Last Known Country.
      • If you have difficulty using Task Force Alert, please email MariaEmergencyUSC@state.gov and provide as much information as possible about your loved one(s).
    • Email MariaEmergencyUSC@state.gov and provide as much information as possible (at a minimum, please provide the full name, gender, and last known location of the U.S. citizen).
    • Call us at 1-888-407-4747 (from the U.S. & Canada), +1-202-501-4444 (from overseas).

U.S. citizens traveling and residing abroad are encouraged to enroll their travel plans on our website, travel.state.gov, using the Smart Traveler Enrollment Program (STEP.state.gov), and to read the Country Specific Information also found on the site.

If you have specific questions regarding Hurricane Maria, please visit the Hurricane Maria page.

If you have specific questions regarding Hurricanes Irma and Jose and the resulting evacuations, please visit the Hurricane Irma page.

If you are concerned about non-U.S. citizens in Saba, St Eustatius, and St Maarten, please visit the Netherlands Red Cross Safe and Well website.