ICAP and ICIP Frequently Asked Questions (FAQs)

 

  • Do I need to renew my ICAP Property Tax Abatement?
    Yes, you must renew every two years.  If the property was granted an abatement after July 1, 2016, you do not need to renew at this time.
  • How do I renew our ICAP Abatement?
    We mailed you a letter with renewal instructions in September. If you did not receive this letter please contact us at http://nyc.gov/contacticipicap (subject line: Request User ID/Password and your ICAP application #, borough, block and lot) or by contacting 311.
  • Do I have to complete the form online?
    No, but completing the form online. If you are not able to file online, you can request a paper renewal form by visit http://nyc.gov/contacticipicap  (subject line: Request Paper Form and your ICAP application #, borough, block and lot) or by contacting 311.
  • Why is it better for me to renew online?
    When you renew online, we send you a confirmation email that we received your application. This gives you a record to keep for your files.
  • How do I access the online renewal application?
    Please visit http://nyc.gov/commercialexemptions
  • I do not have the letter the Department of Finance sent me; how do I get my User ID and password?
    If you do not have your letter, visit http://nyc.gov/contacticipicap (subject line: Did Not Receive User ID/Password and your ICAP application #, borough, block and lot) or contact 311.
  • What are my User ID and password?
    Your User ID and password are in the letter we sent you in September.  If you do not have your letter, visit http://nyc.gov/contacticipicap  (subject line: Did Not Receive User ID/Password and your organization name) or contact 311.
  • My owner name is spelled/abbreviated wrong. How do I fix it?
    Visit http://nyc.gov/contacticipicap  (subject line: Misspelled/Wrong Owner Name and your ICAP application #, borough, block and lot) or contact 311. Please email us the changes.  If we have questions, we will contact you.
  • I sold the property, but still received the ICAP CCU form instructions.  What do I do? 
    Please visit http://nyc.gov/contacticipicap (subject line: Change of Ownership, and the ICAP application #, borough, block and lot) or contact 311.
  • I submitted the Contact Information incorrectly and I need to change it.  What do I do?
    Click Profile information in the grey bar at the top of the screen.  You will be able to change contact information as well as mailing address.
  • I received more than one User Name and Password.  Why?
    Each BBL and Application Number has its own User ID and password.
  • The property location address is incorrect. How do I fix it?
    Visit us at http://nyc.gov/contacticipicap (subject line: Incorrect Property Address and your ICAP application #, borough, block and lot) or contact 311.  We will review your request.  Please remember that a property may have multiple addresses.
  • We are going to sell this property; do I still need to complete the renewal form?
    Yes, if your organization currently owns the property, you need to complete the renewal form.
  • What do I do if the BBL is incorrect or not owned by me?
    Visit us at http://nyc.gov/contacticipicap (subject line: Incorrect BBL or owner name and include the ICAP application #, borough, block and lot) or contact 311.  Please provide the correct BBL or owner name.
  • Does the building contain residential square footage?  
    If yes, include the square footage of the residential living area only.  Do not include square footage of the corridor, lobby or common area/public space in the building.
  • How do I answer about a condo unit in the building: do I need to include the entire square footage of the building?  
    No, only include the unit(s)’s square footage.
  • How do I report the number of people permanently employed at the project site?  
    This is the total number of employees currently working in the condo unit or building receiving ICAP benefits; please do not include temporary employees.  Also include the number of permanent employees who live within New York City.
  • Do I need to submit a complete form the first time I work on it?
    No, you can save your work and come back later to complete the form.
  • I have additional information to provide.  How do I do this?
    You can upload supporting documents when you are completing the form. After you have submitted the form, you should visit http://nyc.go/contacticipicap (subject line:  Attachment for BBL, ICAP Application #).  Please note that only: .pdf, .jpg, .jpeg, .doc, and .docx can be uploaded.  Each file cannot exceed 5MB.
  • What do I do if I start uploading documents and can’t complete the upload because the system cannot accommodate them?
    If you try to attach a file format that is not accepted, you will see this message:  Only    pdf, .jpg, .jpeg, doc., docx accepted.
  • What happens if I walk away from my computer and haven’t saved or submitted my form?
    The application will shut down after one hour of inactivity. You will lose your work if you haven’t saved it. Remember to click “Save & Complete Later” if you are going to step away from your computer.
  • How do I know that my form was uploaded successfully?
    We will send a confirmation email to the email address you provided.
  • Can I print a copy of my renewal form?
    Yes, once you have successfully submitted your renewal application you can print your form.
  • I answered YES to a question and a textbox opened.  I typed my answer but am getting an error message.  What did I do wrong?
    You probably need to type a longer response. All text boxes require at least 25 characters.
No, you can save your work and come back later to complete the form.

•    I have additional information to provide.  How do I do this?
You can upload supporting documents when you are completing the form. After you have submitted the form, you should visit http://nyc.go/contacticipicap (subject line:  Attachment for BBL, ICAP Application #).  Please note that only: .pdf, .jpg, .jpeg, .doc, and .docx can be uploaded.  Each file cannot exceed 5MB.

•    What do I do if I start uploading documents and can’t complete the upload because the system cannot accommodate them?
    If you try to attach a file format that is not accepted, you will see this message:  Only     pdf, .jpg, .jpeg, doc., docx accepted. 

•    What happens if I walk away from my computer and haven’t saved or submitted my form?
The application will shut down after one hour of inactivity. You will lose your work if you haven’t saved it. Remember to click “Save & Complete Later” if you are going to step away from your computer.

•    How do I know that my form was uploaded successfully?
We will send a confirmation email to the email address you provided.

•    Can I print a copy of my renewal form?
Yes, once you have successfully submitted your renewal application you can print your form.

•    I answered YES to a question and a textbox opened.  I typed my answer but am getting an error message.  What did I do wrong?
You probably need to type a longer response. All text boxes require at least 25 characters.