System Frequently Asked Questions (FAQ)


Create An Account

1. What is a NYC.ID?

A NYC.ID gives you access to online services for multiple NYC Agency systems, including HHS Accelerator. Your NYC.ID will be your complete email address. Some other sites that use NYC.ID include Workforce1, Business Accelerator, and ACCESS NYC.

2. What types of organizations should use the HHS Accelerator System?

Providers who currently deliver or intend to deliver Client and Community-based Services in NYC.

3. How do I get started?

Select an Account Administrator. Your Administrator should use a valid email address to register their NYC.ID which they can use to access other City websites including Workforce1, Business Accelerator and ACCESS NYC. Account Administrators create organizational accounts by entering basic identifying data when prompted by the HHS Accelerator System. Account Administrators can approve new users after initial set up and can grant Account Administrator privileges to other users.

4. What happens if I do not have an EIN?

Account Management

1. How do I grant system access to my colleague?

Members of your organization must register their own NYC.ID and request access to your organization's account (steps covered in Account Creation and Adding Users quick start guide). Once a member of your organization has registered in the system and requested membership, the account administrator(s) for your organization will go to the "Members and Users" tab in the system and grant access.

2. Are there different user roles?

Yes. HHS Accelerator access is divided into four roles: Read-only access, Financials access, Procurements access, and Financials/Procurements access. Within the role you assign to a user, you must also assign a level. There are two levels, "Level 1" (L1) and "Level 2" (L2). Level 1 users have restricted, basic permissions in their assigned role and Level 2 users have unrestricted permissions in their assigned role. The Read-only role does not have access to perform tasks in the system.

3. What if my organization has more than one EIN?

Contact the HHS Accelerator Team to determine if you should create an additional provider account.

4. What is the role of the Account Administrator?

An Account Administrator manages your organization's account set up and maintenance, as well as its members and users. You may assign multiple Account Administrators after initial set up. We strongly encourage each organization account have at least 2 Account Administrators.

5. How do I update my organization's legal name?

In the system, click on the "Organization Information" tab. Click the green "Update Organization Legal Name" button. Enter the legal name of your organization. Your organization’s legal name must match your Certificate of Incorporation (or equivalent) exactly.
An HHS Accelerator staff member will then review this information, and manually approve.

Document Vault

1. What types of documents can I store in the Document Vault?

Standard file types such as .doc, .docx, .rtf, .xls, .xlsx, .ppt, .txt, .tif, .jpeg, and .pdf are allowed. Documents that do not exceed the file size limit (12 MB) can be uploaded. Stored documents should be related to the management and development of your organization.

2. How do I save a document to my desktop?

Select the document, click the save document icon and select a location to save your document. To ensure that the document saves correctly, do not change the document name or file type until you have saved it to your computer.

Getting Prequalified

1. How can we get prequalified in HHS Accelerator?

Complete and submit your HHS Accelerator Application. Once it is approved, your organization will be prequalified and eligible to propose to relevant procurements in HHS Accelerator. Follow the steps in the Submitting the HHS Accelerator Application guide.

2. How do I prove that I have experience in a Service?

There are three forms of acceptable supporting information that you can select from to establish your organization's service capability. Only one form of documentation is required, and the application questions will guide you to select the most appropriate form. The three types of information are as follows: Contract or Grant ID, a Key Staff Resume (that covers the service) or a Capability Statement.

3. Can we add new services after submitting our HHS Application for prequalification?

You are encouraged to submit additional Service Applications to expand your funding opportunities with the City as your service capability expands. Please refer to the Client and Community Services Catalog and the Submitting the HHS Accelerator Application guide.

4. How does the implementation of the Nonprofit Revitalization Act affect my HHS Accelerator application?

You will need to:

  1. Adopt a Conflict of Interest policy for directors, officers and key employees, including language regarding Related-Party transactions;
  2. Adopt a Whistle Blower policy if your organization has over 20 employees and revenues of over $1 million dollars;
  3. Effective January 1, 2015, ensure employees do not serve as Board Chair or any other position with similar responsibilities;
  4. Adhere to new rules regarding Audit Oversight and Reporting.
Learn more

CHAR500

1. What should be included in the CHAR500?

The CHAR500 should include all attachments submitted to the Charities Bureau, including the filings form, IRS Form 990 and Financial Statement/Audit.

2. How do you upload a new filings document after the Char 500 expires?

  1. Click on the "Document Vault" tab on the top navigation bar.
  2. Click the "Upload Document" button.
  3. For Document Type select "Char 500 + 990 + Audit."
  4. Click "Browse" to search on your computer for the file to upload.
  5. Edit the Document Name.
  6. Enter the Period Covered by the documents.
  7. Click "Next."
  8. Select the location you wish to store the document in your Document Vault.
  9. Click "Upload Document."
For screenshots and step by step instructions, review the Updating Filings in HHS Accelerator guide available in the Guides & Videos section.

3. How do I know if my account is current with my annual CHAR 500 filing?

You can monitor and view your organization's annual filing status is displayed on the Provider Homepage in Filings dashboard. For detailed guidance on monitoring your Filing Status, please review the Updating Filings in HHS Accelerator guide available in the Guides & Videos section.

Procurement Roadmap

1. How do I find the RFP I am interested in?

Go to the Procurements tab in the system. Click on the title of the procurement you are interested in to view details.

2. Why can't I see RFP documents?

Your organization can only view RFP documents for procurements that your organization is Eligible to Propose to and have been released in the system. If a released RFP says that a Service App is Required, your organization still needs to become prequalified in an additional service to view and respond to the RFP.

Submit a Proposal

1. How do I submit a proposal?

If an RFP is in released status, and your organization is Eligible to Propose, you can submit a proposal from the Proposal Summary tab in the procurement. Review the Submitting Proposals in HHS Accelerator guide available in the help documents for step-by-step instructions on how to submit a proposal in the system.

2. Who do I contact if I have a question about a RFP?

If you have a question about a RFP, contact the Agency email contact listed on the Procurement Summary tab in the procurement. If you have a question about how to use the system, contact HHS Accelerator using the Contact Us feature in the system.

Technical Support

1. How do I clear my browsers cache?

Clearing your browser's cache is a common troubleshooting tool. This action forces your browser to download the latest data from a website. Be sure to clear cookies as well.
Cache clearing instructions by browser

2. What document size is allowed?

The maximum size a document can be is 12 Mb.

3. How do I shrink a document that is too large to be uploaded to the system?

You can shrink a document by following these instructions online.

4. Is HHS Accelerator compatible with mobile devices (tablets or smartphones)?

No, at this time, the system is only compatible with desktop (or laptop) computers.

5. Which internet browsers are compatible with HHS Accelerator?

You must have the latest version of one of the following internet browsers installed on your computer:

  • Microsoft Internet Explorer
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Chrome

6. Do I need to enable JavaScript to use HHS Accelerator?

Yes, get instructions on enabling in different browsers.