Multifamily Mortgage Servicing Requests

Important note: Property owners are expected to understand and fulfill the requirements for Property Registration and Maintenance, to Clear Violations and Orders (including any DOB or ECB violations or orders), and to understand what Penalties and Fees might apply should an owner fail to meet the requirements of the Housing Maintenance Code and Multiple Dwelling Law. Visit the Owner Online Portal for more information.

When processing your servicing request, HPD will confirm whether:

  • Property Registration is current;
  • Municipal violations and orders are cleared;
  • Municipal balances are current (taxes, water, sewer) and arrears are paid off; and,
  • There are any issues regarding the property owner's compliance with a regulatory agreement or other agreement between the property owner and HPD.

Property owners are encouraged to review and address these items prior to submitting a servicing request or provide an explanation for outstanding items. Failure to address these issues may lead to a delay in processing.

Mortgage Confirmations

If you have questions about mortgage balances serviced by HPD please complete the Mortgage Confirmation Request Form.

Submit your request form via email to mtgeconfirmations@hpd.nyc.gov or by mail to:

NYC Department of Housing Preservation and Development
100 Gold Street, Room 8D-06
New York, NY 10038
Attention: Mortgage Services

Please note some HPD mortgages are not serviced by HPD. If an outside servicing partner is indicated on your invoice, they should be contacted directly using the contact information provided below:

NYC Housing Development Corporation (HDC): confirmations@nychdc.com
Community Preservation Corporation (CPC): loanservicing@communityp.com

Mortgage Payoffs / Satisfactions

If you wish to obtain a Payoff Letter that outlines your financial obligation to satisfy your HPD mortgage or are seeking a Satisfaction of your HPD mortgage, please complete the Mortgage Payoff / Satisfaction Request Form and submit your request via email to mtgsatisfact@hpd.nyc.gov or by mail to:

NYC Department of Housing Preservation and Development
100 Gold Street
New York, NY 10038
Attention: Office of Asset Management, Room 7-T19C

Requests will not be processed until all required items are received.

Subordination Requests

HPD will consider requests for subordination of loans, security agreements, regulatory and land disposition agreements after a thorough review. HPD will not be responsible for any additional fees or expenses due to the processing of the subordination request.

Please complete the Subordination Request Form, along with required items and submit your request via email to mtgsatisfact@hpd.nyc.gov or by mail to:

NYC Department of Housing Preservation and Development
100 Gold Street
New York, NY 10038
Attention: Office of Asset Management, Room 7-T19C

Requests will not be processed until all required items have been received.