Language Access

The Mayor’s Office of Immigrant Affairs works to ensure that New Yorkers who are Limited English Proficient (LEP) and low-literate are able to access information, programs and services at a level equal to English-proficient or literate individuals. If you do not receive interpretation when seeking a city service, call 311 and say "language access" to submit a complaint.

Mayor de Blasio’s Administration is committed to making sure that all New Yorkers who are not English proficient have access to necessary city services. The Mayor’s Office of Immigrant Affairs guides and assists city agencies to improve their delivery of services and information appropriate for LEP New Yorkers.