Customer Contact Center

Public housing residents can call the Customer Contact Center at 718-707-7771 to report emergencies and schedule routine maintenance repairs in their apartments and developments. Trained representatives are on standby 24 hours a day, 7 days a week to handle emergencies and to schedule routine maintenance repairs for Monday through Friday, 6am to midnight. The Walk-in Centers (see below) operate Monday through Friday from 8:00am to 5:00pm.

The CCC was established in 2005 as a single point of contact for residents that improves the delivery of essential services and enhances the overall customer experience. In 2014, it handled an average of 13,400 calls and 1,300 walk-in customers each day.

The CCC’s trained customer service representatives assist customers with the following services:

NYCHA residents can call the Customer Contact Center for:
  • Regarding emergency repairs in your apartment or in a public space
  • Concerning heat and hot water issues
  • To schedule general apartment repair appointments
  • For information about housing applications offices

The customer service representatives can assist you better when you provide the following information:

  • Your name, address, telephone number, and the name of your development
  • The location of the emergency (if it applies): apartment, lobby, hallway, stairwell, etc.
  • The floors affected
  • When and how the problem began
  • Previous work ticket number (if applicable)

Customer Contact Centers – Walk-In Services