Paying your rent is even easier thanks to NYCHA’s new payment processing service. The benefits and features include:
Whether you pay your rent by phone, mail, online, or in person at a payment center, your rent is due on the first day of each month. Paying your rent on time is the most important thing you can do to support your development’s services and amenities. Residents who do not pay their rent on time are subject to legal action and possible eviction. If you have an unexpected change in your income, please see your development manager. We can help you get financial counseling or adjust your rent, if warranted. If you have any questions related to rent payments or e-Bills, please contact the Customer Contact Center at 718-707-7771.
Residents and Commercial Customers:
Sign up for FREE E-Bill and E-Payment options. Receive your rent bill electronically and pay via an E-Check. Receiving E-Bills and paying your rent online is quick, convenient, and secure and can be done 24/7 through your computer or mobile device. Clicking the below links will open a new tab/window.
|Residents - Sign up here for the eRent Program
|Commercial Tenants - Sign Up here for the E-Rent Program
NYCHA’s E-Rent Program provides many convenient options to ensure your rent payment is always on time.
Pay your rent using your bank’s online banking system or online bill payer. You can add NYCHA as a payee and make payments directly from your bank account.
If you still prefer to pay by mail, please ensure you are mailing your rent EARLY to allow three to five business days for delivery and processing. When you receive your monthly rent statement each month, just tear off the remittance slip and place it in the enclosed envelope with your check or money order made out to “New York City Housing Authority.”
The remittance slip already has the payment address. Please write your NYCHA account number on the front of your check or money order, and remember to put a stamp on the envelope. Please do not mail cash to NYCHA.
NEW Mailing Address:
New York City Housing Authority
PO Box 70169
Philadelphia, PA 19176-0169
You can pay your rent by calling NYCHA’s Phone Payment System at 1-877-481-9947. Payments made before 5:00 PM EST will be credited the same day.
Payments made after 5:00 PM EST will be credited the next business day. Payments made on weekends and federal holidays, when banks are closed, will be credited on the next business day. Please allow 3 to 5 business days for your bank account to reflect the payment.
There is NO fee for customers paying by E-Check. There is a convenience fee of .85% of the payment amount when paying with Visa/MasterCard debit cards. There is a convenience fee of 2.25% of the payment amount when paying with Visa/MasterCard credit cards. The fee is charged by our third-party vendor and no portion of that fee is paid to NYCHA.
NYCHA and other City employees can participate in NYCHA’s automated payroll rent deduction program. Half of the monthly rent amount will be deducted from the first two paychecks of every month. Deductions can be higher than half of the monthly rent because deductions are half of the outstanding balance, not just the rent. If no deductions are being taken out, the development did not enter the employee into the system or his or her agency is not part of the program. To terminate payroll deductions, a termination form must be completed and submitted to your property management office. To sign up, please click this link: NYCHA Self-Service Login/Register.
Residents can make monthly rent payments at one of the bank branches listed below for a fee. If your bank is listed below, click to view more details.
|Amalgamated Bank||94 East Burnside Ave., Bronx, NY 10453|
|Amalgamated Bank||3770 East Tremont Ave., Bronx, NY 10475|
|Citibank||3955 Baychester Avenue Bronx, NY 10466|
|Brooklyn Cooperative Federal Credit Union||834 DeKalb Ave., Brooklyn, NY 11221|
|Brooklyn Cooperative Federal Credit Union||1474 Myrtle Avenue, Brooklyn, NY 11237|
|Citibank||1388 Pennsylvania Avenue Brooklyn, NY 11208|
|Transfiguration Parish Federal Credit Union||429 Broadway, Brooklyn, NY 11211|
|Citibank||2481 Adam Clayton Powell Jr. Blvd., New York, NY 10030|
|Amalgamated Bank||36-16 21st Street, Long Island City, Queens 11106|
|Amalgamated Bank||70-23 Parsons Blvd., Flushing, NY 11365|
|ERDA Credit Union||13-03B 40th Ave., Long Island City, NY 11101|
|Citibank||113-01 Beach Channel Dr Rockaway Park, NY 11694|
|Citibank||577 Bay Street, Staten Island, NY 10304|
|Victory State Bank||1065 Bay St., SI, NY, 10305|
|Victory State Bank||1 Hyatt St., SI, NY, 10301|
|Victory State Bank||775 Forest Ave, SI, NY, 10310|
|Victory State Bank||1762 Hyland Blvd, SI, NY, 10305|
|Victory State Bank||4142 Hyland Blvd. SI, NY, 10308|
NYCHA can send monthly rent statements directly to an authorized caregiver of a senior and/or disabled resident. Please contact your development’s property management office for more information.
If your rent is paid via benefits you receive from the NYC Human Resources Administration, please review the monthly rent statement to be sure that last month’s payment was received and that no other charges are due. If additional monies are due, please mail your payment with the remittance slip in the enclosed envelope to the address printed on the slip.