Residents Policies & Procedures

For the safety and well-being of everyone in the NYCHA community, policies have been instituted that all residents must follow. The full details of these polices are contained in your lease. Below you will find additional helpful resources.


ACCESS NYC is a free service that helps you find out if you may qualify for over 30 City, State and Federal benefit programs.

Apartments for New Yorkers with Disabilities

Residents and applicants with disabilities needing help in obtaining a NYCHA accessible apartment can contact the DEO Services for the Disabled Unit at 212-306-4652. NYCHA has more than 7,400 apartments retrofitted with widened doorways, grab bars, audio/visual smoke alarms and other features for persons with disabilities.

Bed Bugs Safety

There are steps that can be taken to prevent bed bugs from infesting your home. When bed bugs are present, they can be safely controlled.

Communications in Alternative Formats

Communications in Alternative Formats for Section 8 Applicants and Participants Who are blind or have a Visual Impairment

Community Service Requirement

Complaint of Housing Discrimination

Residents, applicants and Section 8 voucher holders can report or file a complaint of housing discrimination by calling the Department of Equal Opportunity at 212-306-4468.

Domestic Violence

DV Information for Public Housing Residents & Applicants and Section 8 Tenants.

Learn more about Domestic Violence.

Family Re-entry Pilot Program

Garbage Disposal Procedure

Download the Garbage Disposal Procedure.

Grievance Procedure

Download the Grievance Procedure.

Highlights of House Rules, Lease Terms and Policy

Housing Reasonable Accommodation Policy

Lead and Safe Drinking Water

New York City’s water is safe, including the water at your development.

Mold and Mildew Prevention & Treatment

NYCHA Recyling Program

Learn more about NYCHA Recycles.

Occupancy and Succession

Read about NYCHA's Occupancy and Succession procedures.

Permanent Exclusion and Applying to Lift Exclusions

For more information on resident safety, removal of dangerous people from NYCHA, Permanent Exclusion and Lifting of Permanent Exclusion click here.

Section 3

Read the Section 3 FAQ.

Social Security Administration

Create a free and secure account to track current or future social security benefits, manage direct deposit optionsfor SSA benefits, print an SSA benefit verification letter for NYCHA income recertification, and much more.

Trespass Policy

Read about NYCHA's