Customer Service

OPA Walk-In Services

The OPA Customer Service Desk is a walk-in service, with no appointment necessary. We offer two convenient locations:

OPA at the Manhattan Business Center, Downtown New York

OPA Customer Service Desk
Manhattan Business Center
66 John Street, 2nd Floor
New York, NY 10038

Monday - Friday 8:30 am - 4:00 pm
212-291-2648 or 212-291-2649

Services include:

  • Receipt of Ordered Deduction Documents
  • Commuter Benefit Program Inquiries
  • Check Replacement Documents
  • Union Service Unit Documents
  • FICA Refund Consent Forms
  • Beneficiary Services Documents

OPA Business Office at Hudson Yards in Manhattan

Please note that 450 West 33rd Street is now called 5 Manhattan West. However, if you use Google Maps to find our location, you will need to search for 450 West 33rd Street.

OPA Customer Service Desk
5 Manhattan West, 3rd Floor
New York, NY 10001
(Located on 33rd Street between 9th and 10th Avenues)

Monday - Friday 8:00 am - 5:30 pm
212-669-8555

Services include:

  • Receipt of Ordered Deduction Documents
  • Commuter Benefit Program Inquiries
  • Check Replacement Documents
  • Union Service Unit Documents
  • FICA Refund Consent Forms
  • Beneficiary Services Documents
  • Prior Year Duplicate W-2 Forms (payment may be required)