The Mayor's Office of Operations was formed by Executive Order in 1977. In accordance with the New York City Charter, the Director of Operations coordinates and oversees the management of city governmental operations to promote the efficient and effective delivery of agency services. The Director and her Office have the unique mandate to both provide operational support for all agencies as well as measure and report on agency performance. Operations helps City agencies to improve productivity by providing recommendations and institutional support in addition to reporting on areas of success and identifying areas of possible improvement.
Operations is also mandated by Local Law and Executive Orders to perform a variety of functions. Examples include:
- Operations twice-yearly creates the Mayor's Management Report (MMR) as required by the City Charter. More information on the MMR can be found here.
- Operations is required by Local Law 46 (2010) to review all proposed rules. The goal of the review is to ensure that all rules are easy to understand and that agencies have considered the impact of the new regulations on the public.
- Operations helps City agencies provide services in the top six languages spoken by New Yorkers, as directed by Executive Order 120
- Operations oversees the implementation of agency-based voter registration activities in 24 designated City agencies, under the provisions of Mayoral Directive One and Local Law 29.
- Operations facilitates and reviews the annual assessment of agency internal controls and preparation of Financial Integrity Statements based upon the City Comptroller's Directive No. 1. These statements discuss the extent to which an agency establishes practices and procedures affecting operational and financial activities.