The Mayor's Office of Operations works to make a government of 45 agencies and 327,793 employees more effective, efficient, and coordinated in carrying out its day-to-day business. It also works to ensure City government endeavors to increase equity, and is accessible to the 8 million residents the City serves.

Operations accomplishes this by monitoring the performance of all City agencies, servicing a research hub for the Mayor’s Office as well as for the wider city, tracking customer service satisfaction at the agency level, and coordinating internal and external audits conducted by both governmental and non-governmental entities.

Programs & Initiatives

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