911 Project

911 Icon

As part of the de Blasio administration’s continuing review of the 911 system, the first phase of which was announced May 2014, the Mayor’s Office of Operations, in close consultation with the FDNY and NYPD, coordinated a comprehensive operational review of the existing 911 call-taking process. Together with the previously announced review of the long-term data project, this represents the most comprehensive review of the 911 system since the current protocols were put in place in 2009.

Beginning in late March, First Deputy Mayor Anthony Shorris directed a comprehensive review be undertaken of the entire existing 911 system, including people, process, and technology to improve accuracy of call response and improve the speed of response to emergencies.

Operations is working with relevant agencies to implement recommendations stemming from that review.