Project Archives

2013

  • 311: Agency HPD Integration
    • Operations assisted a 311-HPD integration project that allowed the public to use a universal intake form to submit heat or hot water complaints
  • Accident Prevention: Return to Work
    • Operations assessed the feasibility and utility of implementing a return-to-work program to encourage public employees out on worker's compensation to return to work quickly.
  • Capital Projects Dashboard
    • Operations administers the NYC Capital Projects Dashboard , which provides a view into the City’s most costly infrastructure and information technology (IT) projects. Schedule and budget information is collected three times a year for major projects with budgets over $25 million.
  • Cool Roofs: NYC Cool Roofs 2.0
    • Operations developed a partnership with Princeton University and the City’s health department to measure impacts of the Cool Roofs program in NYC.
  • Cure Period Review
    • Based on legislation introduced by the Council and signed by the Mayor, Operations assessed the possibility of offering “no financial penalty” violations at seven major violation-issuing agencies.
  • DOP Customer Service Recognition program
    • Operations supported the Department of Probation to launch a program to identify best practices in customer services in its waiting rooms. Operations built a recognition program based on interviews with administrators, a review of best practices, and waiting room employees.
  • Green Codes Task Force
    • Operations created a project plan (including schedule, identification of stakeholders, communication plan and risk analysis) for implementation of the remaining recommendations of the Green Codes Task Force.
  • Housing Recovery: Mold Awareness and Safe Practices Training series 
    • After Hurricane Sandy, Operations provided oversight and management for a series of trainings sponsored by the Mayor’s Fund to Advance New York City to raise awareness and safe practice trainings on removing small amounts of mold from homes. These free training sessions took place in many of the hardest hit communities to educate homeowners and volunteers on how to effectively treat mold, and thousands of mold supply kits were distributed at no cost.
  • Housing Recovery: Mold Treatment
    • Operations oversaw an initiative paid for with private funds from the Mayor’s Fund to Advance New York City, the Robin Hood Foundation and the American Red Cross. This program directly helped approximately 2,000 households in affected areas that had to deal with mold left behind by water damage from Hurricane Sandy. Neighborhood Revitalization NYC coordinated the mold treatment work. Environmental consultants and private contractors conducted the treatment work.
  • Housing Recovery: NRNYC Home Repair program
    • Operations worked with the Mayor’s Fund to Advance New York City and the Mayor’s Office of Housing Recovery to provide management and oversight on the recently launched new home repairs program to assist single-family homeowners impacted by Hurricane Sandy.  
  • Housing recovery: Single Family Rebuild program pathway; Multi-Family program; HPD Renters program
    • Operations supported the Housing Recovery Office and the Department of Housing Preservation and Development in implementing NYC’s Hurricane Sandy recovery program Build It Back for three HPD programs. These programs were 1. Multifamily (five-plus units); 2. Single Family-Rebuild; 3. Renters, which includes the Temporary Disaster Assistance Program (federally-distributed housing vouchers) and HPD’s Housing Match program, which helps low-income renters.
  • NYC Rules Website
    • Operations oversaw the update of the NYC Rules website to transform it in an online forum in which New Yorkers can make comments and suggestions about proposed City rules.

2012

  • 311 Data Integration Project
    • Operations streamlined the data entry performed by 311 operators to eliminate duplicative data entry and reduce customer wait time.
  • DEEP: Data Element Exchange Program
    • Spearheaded by Operations, DEEP created easier data exchanges between City entities, external vendors, and other government entities. These automated exchanges ensure that data exchanged between these entities is validated and sent in a timely manner.
  • eHire Recruitment Management System
    • Operations oversaw the development of the eHire initiative, which improved and modernized the experience of applying to work for the City of New York. Since launching, eHire has also improved the efficiency of the City’s recruitment by streamlining and automating common recruitment processes, from job opening to hiring.
  • Enterprise Correspondence
    • Operations, working closely with the Department of Information Technology and Telecommunications (DoITT), implemented an enterprise correspondence tracking system, which allows agencies to efficiently manage their inbound and outbound communications.
  • Fleet Operations
    • With more than 26,000 vehicles and other mobile equipment, New York City has the largest vehicle fleet of any municipality in the nation. Fulfilling the vision outlined by the Mayor’s Office of Operations, the City’s Chief Fleet Management Officer at the Department of Citywide Administrative Services (DCAS) worked with stakeholders throughout the City to improve fleet efficiency and save money.

 

2011

  • Rules Review
    • In 2010, the City Council passed Local Law 46 requiring all proposed City rules to be reviewed by the Mayor's Office of Operations. In January 2011, Operations began this rule review process with the Law Department and City agencies. The goal of the review is to ensure that all rules are easy to understand and that agencies have considered the impact of the new regulations on the public.
  • Workforce Reform Task Force
    • Workforce Reform Task Force - Report and Recommendations.
      • Operations produced a report that outlines 23 specific steps to improve the civil service system so that City workers can perform their job functions without being overburdened and constrained by rules and narrow classifications.

2010

  • Maximizing Efficiency in NYC Government
  • Preliminary Review of the City’s Response to the December 2011 Blizzard
    • The Mayor's Office of Operations and the Office of Citywide Emergency Communications conducted a review of the City's response to the blizzard. This report details a 15-point Action Plan to address problem areas.
  • The Report and Advisory Board Review Commission
    • In November 2010, New York City voters approved a Charter Revision Commission referendum proposal to review and assess the continued usefulness of certain requirements for reports and advisory bodies.  The Report and Advisory Board Review Commission is chaired by the Director of the Mayor’s Office of Operations and consists of representatives of OMB, DoITT, the Law Department and the City Council. 

 

2007

  • Graffiti Removal & Control
    • Operations has been involved in the Graffiti Free NYC program since 2007 and has worked with agencies involved to make several key improvements to ensure that graffiti in NYC is effectively addressed. While Operations’ role is now minimal, it continues to monitor performance and troubleshoot legal and funding issues.