About NYC311

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Our Mission

NYC311's mission is to provide the public with quick, easy access to all New York City government services and information while offering the best customer service. We help Agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently. We also provide insight to improve City government through accurate, consistent measurement and analysis of service delivery.


NYC311 is available 24 hours a day, 7 days a week, 365 days a year. We work to make government services accessible for all. You can translate NYC311 Online into more than 50 languages through the dropdown menu at the top right of this page. If your language is not available here, you can get help in more than 175 languages by calling 311. People who are deaf, hard of hearing, or speech-impaired can contact us at 212-NEW-YORK (212-639-9675) using a Video Relay Service (VRS), or at 212-504-4115 using TTY or Text Telephone.

NYC311 Language Access Coordinator: Michael Hutchinson

Read the NYC311 Language Access Plan