About NYC311

Our Story

The NYC311 Call Center opened in March 2003, providing 24/7 help with more than 3,600 non-emergency government services. Our call center, text service, and mobile app are always available. We also provide help through our chat and social media channels on weekdays during business hours.



Our Favorite Number
In October we logged our three hundred eleven millionth, three hundred eleven thousandth, three hundred eleventh customer contact. Has a nice ring to it, don't you think?
Learn more



We Break Our Record Again
We received 36 million total customer contacts in 2016, nearly half of them digital.
Learn more

Photo of Mayor de Blasio

The Mayor Calls Us Using LinkNYC
We take Mayor de Blasio's historic call on February 18.
Learn more


Call taker are their desk

We Take Our 200 Millionth Call
Call center representative Quintin takes a heat and hot water complaint at 7:24 AM on March 9.



We Break Our Record
We received 28 million total customer contacts across all channels in 2014.
Read the press release

Newspaper icon

We're on This American Life
The "Wait - Do You Have The Map?" radio show features our call center representatives on December 12.
Listen to the episode

Photo of Cubert

We Join Instagram
We introduce our six-sided mascot Cubert and a behind-the-scenes look at NYC311 on January 13.
Follow us on Instagram


City map and Empire State Building

We Celebrate Our 10th Anniversary
The Empire State Building goes yellow as we celebrate 158 million calls and 10 years of serving NYC on March 11.
Read the press release

Computer mouse icon

We Help Redesign NYC.gov
The City of New York's modernized website, featuring NYC311 Online, launches on September 29.
Learn more


Calltaker headset icon

We Weather Hurricane Sandy
We handle four times our daily call volume without interruption as the storm hits on October 29.
Read the after action report


Open Data logo

We Launch Open Data
We make our Service Request data available to the public, starting October 10.
View our Service Requests

Cellphone icon

We Launch Texting
Our services and information are available via text at 311-692, starting May 4.
Learn more

Service Request Map

We Launch Our Service Request Map
See our Service Requests by location, date, and category, starting February 16.
Visit the Service Request Map



We're in WIRED Magazine
"What a Hundred Million Calls to 311 Reveal About New York" is published on November 1.
Read the article

We're in the New York Times

We're in The New York Times
"Insights From a Week as a 311 Operator in N.Y." is published on
May 14.
Read the article

Phone receiver icon

We Take Our 100 Millionth Call
A customer reports an abandoned vehicle at 11:50 AM on May 9.

No Parking sign

We Launch Our Alternate Side Parking Twitter
We tweet daily alternate side parking status from @nycasp, starting
June 7.
Follow our ASP Twitter


Cellphone icon

We Launch the NYC311 Mobile App
Our app allows customers to quickly file Service Requests from their mobile phones, starting October 23.
Download the app

Twitter logo icon

We Join Twitter
We reach our customers in a new way, starting with a tweet about barbecue rules on May 4.
Follow us on Twitter

Computer mouse icon

We Launch NYC311 Online
Our website provides access to more than 3,000 government services, beginning March 24.
Visit us online


Phone receiver icon

We Take Our 50 Millionth Call
A customer asks us how to start a day care center at 9:55 AM on
June 20.


Calltaker headset icon

We Set a Record for Calls in One Day
We receive more than 240,000 calls during the first day of a transit strike on December 20.
Read the press release


Phone receiver icon

We Take Our First Call
A customer reports noise from a neighbor's party in Jackson Heights at 12:01 AM on March 9.