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Big Apple Connect

Big Apple Connect is bringing free high-speed internet service to NYCHA!

NYC's Office of Technology and Innovation officially launched Big Apple Connect in September 2022 to ensure that NYCHA residents have access to free, fast, reliable, and safe internet. NYCHA residents without existing home internet will be able to sign up for Big Apple Connect with either Optimum or Spectrum (service provider will depend on where you live). Existing Optimum and Spectrum customers will have their bills reduced to as low as $0, as monthly internet and basic cable TV charges are eliminated.

NYCHA residents in eligible developments are eligible to receive:

  • FREE internet connections with download speeds of up to 300 Mbps
  • FREE wireless router
  • FREE modem
  • FREE basic cable TV
  • FREE cable box and remote control

Who is Eligible?

Residents of the developments listed below are eligible to enroll in Big Apple Connect today. More developments will be added throughout 2023. Check this page for updates.

Note: All Bronx developments below are covered by Optimum.


Adams
Bailey Avenue-West 193rd Street
Boston Secor
Claremont Parkway-Franklin Avenue
Claremont Rehab (Group 3)
College Avenue-East 165th Street
Davidson
East 180th Street-Monterey Avenue
Eastchester Gardens
Fort Independence Street-Heath Avenue
Glebe Avenue-Westchester Avenue
Gun Hill
Highbridge Gardens
Jackson
Marble Hill
Mckinley
Middletown Plaza
Mill Brook
Mitchel
Monroe
Moore
Morrisania
Mott Haven
Patterson
Pelham Parkway
Parkside
Saint Mary's Park
Sedgwick
Sotomayor Houses
Soundview
Throggs Neck Addition
Throggs Neck
Twin Parks East (Site 9)
Webster

Note: Service provider for Brooklyn developments indicated in parentheses below.


Albany (Optimum)
Albany II (Optimum)
Bay View (Optimum)
Bedford-Stuyvesant Rehab (Optimum)
Borinquen Plaza I (Spectrum)
Borinquen Plaza II (Spectrum)
Breukelen (Optimum)
Brevoort (Optimum)
Brownsville (Optimum)
Coney Island I (Site 8) (Optimum)
Coney Island I (Sites 4 & 5) (Optimum)
Cypress Hills (Optimum)
Farragut (Spectrum)
Garvey (Group A) (Optimum)
Glenwood (Optimum)
Gowanus (Spectrum)
Gravesend (Optimum)
Howard (Optimum)
Hughes (Optimum)
Hylan (Spectrum)
Lafayette (Optimum)
Marcy (Optimum)
Marlboro (Optimum)
Nostrand (Optimum)
Ocean Hill Apartments (Optimum)
O'dwyer Gardens (Optimum)
Reid Apartments (Optimum)
Sheepshead Bay (Optimum)
Sumner (Optimum)
Surside (Optimum)
Taylor Street-Wythe Avenue (Spectrum)
Tilden (Optimum)
Unity Plaza (Sites 4-27) (Optimum)
Whitman (Spectrum)

Note: All are located in Manhattan and are serviced by Charter/Spectrum.


131 Saint Nicholas Avenue
154 West 84th Street
45 Allen Street
830 Amsterdam Avenue
Amsterdam
Audubon
Bethune Gardens
Campos Plaza II
Chelsea Addition
Chelsea
Clinton
Corsi Houses
Douglass Addition
Douglass I
Douglass II
Drew-Hamilton
Dyckman
East River
Elliott
Fulton
Grant
Harborview Terrace
Hernandez
Johnson
LaGuardia
LaGuardia Addition
Lehman Village
Lower East Side Rehab (Group 5)
Lower East Side I Infill
Lincoln
King Towers
Meltzer Tower
Robinson
Polo Grounds
Seward Park Extension
Upaca (Site 5)
Upaca (Site 6)
Wilson
WSUR (Site A) 120 West 94th Street
WSUR (Site B) 74 West 92nd Street
WSUR (Site C) 589 Amsterdam Avenue

Note: All Queens developments below are covered by Spectrum.


Astoria
Baisley Park
Beach 41st Street-Beach Channel Drive
Bland
Carleton Manor
Conlon Lihfe Tower
Hammel
International Tower
Latimer Gardens
Leavitt Street-34th Avenue
Ocean Bay Apartments (Oceanside)
Pomonok
Queensbridge (North And South)
Shelton House
Woodside

Note: All Staten Island developments below are covered by Spectrum.


Cassidy-Lafayette
Mariner's Harbor
New Lane Area
Stapleton
Todt Hill

Enrollment

Who can enroll in Big Apple Connect?
Residents living in the NYCHA developments listed above are eligible. Call the phone numbers below to check eligibility.
Do I need an ID to enroll?
No. You only need to give your street address and apartment number to get started.
Is this program mandatory?
Residents without existing internet service have to actively enroll in Big Apple Connect. Existing customers will soon see their bills automatically reduced.
How do I enroll?
Call your cable provider (Optimum or Spectrum).
Optimum: 866-580-1410
Spectrum: 866-960-1754

Program Details

Is the program free?
Yes, the Big Apple Connect program is completely free. Optimum and Spectrum may offer you additional services with faster speeds, premium cable channels, and/or phone service. These additional services are not free. You will be responsible for any additional services not covered by the Big Apple Connect program.
Is there a cancellation fee?
If you have only the basic Big Apple Connect program package, then no. If you have opted for additional services, you will be responsible for those associated costs.
Who gets the bill?
You will receive a billing statement from the vendor that shows you don't owe anything, because you participate in Big Apple Connect.  This program is funded by the City of New York, which is paying the vendor directly to make sure you have free, fast, reliable, and safe access to high-speed internet. If you choose to get additional services, your bill will list those services and you are responsible to pay the fees associated with them.
Is there a credit check?
If you opt-in to Big Apple Connect, then no. If you choose to get additional services, the vendor may require a credit review.
Can I get a credit/refund for basic cable services that I already paid for?
No, you will only receive benefits from the point you opt-in to the program by completing the vendor application. The City of New York will not pay for any services retroactively.
When does this offer expire?
The City of New York has entered into contracts with Optimum and Spectrum to fund the Big Apple Connect program for at least three years – through the summer of 2025.

Need Help?

What happens if I have a problem?
If you need assistance or have problems with vendor enrollment or service quality, a dedicated Big Apple Connect customer service line is available to you through your particular provider. If you are having trouble with an existing enrollment or have received a billing error, you can also contact 311 to request assistance.
What happens if I move or have to cancel the benefit?
As long as you are a resident in a participating NYCHA development, you can continue to use the Big Apple Connect service. If you need to transfer your service, call your vendor's customer service line (listed above).
What if I already have internet and cable service through Optimum or Spectrum?
You don't have to do anything. If you are eligible, you will automatically see the savings on your next bill.
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